Summary
Work History
Education
Skills
Golf
Timeline
Generic

Kai Heinaman

Harrisburg,PA

Summary

Proven Business Development Specialist with a track record of expanding client bases and securing high-value accounts at Advanced Solution. Skilled in CRM Management and building trust-based customer relationships, demonstrated through surpassing sales targets and achieving high customer satisfaction at Porsche Mechanicsburg. Expert in leveraging social media marketing for lead generation and client acquisition.

Work History

Business Development Specialist

Advanced Solution
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Expanded client base by identifying and targeting new business opportunities through market research and analysis.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.

Service Advisor

Porsche Mechanicsburg
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

CSR

Sun Motor Cars Mercedes
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Capital Area School For The Arts
Harrisburg
05.2018

Skills

Key Account Management

Business Analysis

New business opportunities

Social Media Marketing

CRM Management

Proposal Writing

Client acquisition

Relationship Management

Pricing strategy

Cold-calling

Lead Generation

Account Management

Project Management

Golf

One of my largest personal passions, has allowed me to create relationships that last beyond my time on the course. 

Timeline

Business Development Specialist

Advanced Solution

Service Advisor

Porsche Mechanicsburg

CSR

Sun Motor Cars Mercedes

High School Diploma -

Capital Area School For The Arts

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Kai Heinaman