Kai Lambert
Uber
Fort,lauderdale,FL
8
years of professional experience
Service Professional experienced in customer support, rideshare driving, and delivery operations. Achieved customer satisfaction through safe driving, punctuality, and effective problem-solving in fast-paced environments. Delivered exceptional service by resolving disputes, accurately documenting cases, and managing billing and account issues with professionalism.
Work History
Rideshare Driver
4 Years 5 Months- Ensured passenger safety by following traffic laws, defensive driving practices, and pickup protocols.
- Navigated Uber app to accept rides, optimize routes, and maintain efficient trip flow.
- Communicated promptly with riders to confirm pickup details, route changes, and arrival timing.
- Maintained clean, comfortable vehicle conditions to support positive rider experiences.
- Resolved trip issues professionally, including cancellations, location confusion, and service disruptions.
- Managed earnings, trip history, and ride activity through app-based driver tools and dashboards.
Customer Service Representative
1 Year 6 Months- Resolved customer inquiries across phone, email, and chat with accurate product and service information.
- Processed billing adjustments, returns, and account updates while maintaining service accuracy.
- Documented cases, orders, and issue details in CRM systems for timely follow-up and tracking.
- Escalated complex issues to appropriate teams and followed through to resolution.
- Maintained strong customer relationships by responding promptly and professionally to concerns.
- Applied company policies and service procedures to handle requests consistently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Delivery Driver
1 Year 10 Months- Navigated shopper app to accept, shop, and deliver orders with accuracy.
- Communicated substitutions and updates clearly to maintain member satisfaction.
- Planned efficient delivery routes to complete assignments on schedule.
- Inspected merchandise quality before checkout and customer drop-off.
Customer Service Cashier
3 Years 8 Months- Coordinated with internal departments to support order status updates and service requests.
- Adapted quickly to changing priorities while supporting high-volume customer service operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma
Skills
Passenger transportation
Route optimization
Safe driving
Clean driving record
Schedule management
Vehicle inspection
Customer engagement
Vehicle maintenance
Traffic law compliance
GPS navigation
App navigation
Trip documentation
Timeline
Customer Service Representative
Everisepc
08.2024 - 02.2026Read More
Delivery Driver
Shipt
02.2024 - 12.2025Read More
Rideshare Driver
Uber
05.2022 - CurrentRead More
Customer Service Cashier
Clives Cafe
01.2019 - 09.2022Read More
Seagull High School
High School Diploma
Read More