Kai Le
Methuen,United States
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Manager
Passion Nails and Spa
06.2023 - Current
- Taking ownership of customer complaints and working to resolve the issue
- Providing exceptional customer service to build loyalty and encourage new customers
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Handling the daily finances, including sales records and budgets
- Cultivating trust and cooperation within the team.
- Organized and detail-oriented with a strong work ethic.
Supervisor
UPS
04.2023 - 08.2024
- Communicates with drivers to ensure the drivers are on time with the schedules
- Monitoring load movements and tracking the condition of equipment
- Supervising others within the department, including drivers, yard control supervisors, and region schedulers
- Analysis data on computer
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Monitored and tracked dispatch communication systems.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Barista
Dunkin Dounts
04.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Package Handler
UPS
03.2021 - 09.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
Education
No Degree - Accouting
Northern Essex Community College
Haverhill, MAHigh School Diploma -
Lawrence High School
LawrenceSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Documentation and reporting
- Relationship building
Vietnamese
I speak Vietnamese fluently
Timeline
Manager
Passion Nails and Spa
06.2023 - Current
Supervisor
UPS
04.2023 - 08.2024
Barista
Dunkin Dounts
04.2022 - 01.2023
Package Handler
UPS
03.2021 - 09.2021
No Degree - Accouting
Northern Essex Community College
High School Diploma -
Lawrence High School
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