Kai Levier
Lawrenceville,GA
Summary
Professional with proven experience in team coordination and project management. Strong focus on team collaboration and achieving results. Skilled in communication, conflict resolution, and resource allocation. Adaptable to changing needs and reliable in delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Service Team Coordinator
ChenMed
07.2025 - 12.2025
- Resolved member inquiries within defined service-level agreements while maintaining quality and compliance standards.
- Reviewed and updated member account data, ensuring accuracy and completeness.
- Trained and mentored new team members on workflows, documentation standards, and quality expectations.
- Analyze service metrics to identify trends and contribute to process improvements.
Customer Care Representative
Everise
12.2024 - 05.2025
- Assisted members with prescription refill coordination, eligibility-related inquiries, and account updates.
- Reviewed and corrected account discrepancies to ensure accurate member records.
- Demonstrated high accuracy in data entry and documentation within a regulated healthcare environment.
- Contributed to improved turnaround times and customer satisfaction through process adherence.
Benefits Verification Specialist (Contract)
MMC
11.2024 - 04.2025
- Verified patient insurance eligibility and benefit coverage through review of payer data, plan information, and member records.
- Identified and resolved benefit discrepancies to reduce downstream claim issues and rework.
- Communicated with healthcare providers to clarify coverage details and ensure accurate benefit interpretation.
- Maintained complete, HIPAA-compliant documentation of all verification activities.
- Supported denials prevention efforts by ensuring accuracy at the eligibility and verification stage.
Customer Service Representative
CTC Plumbing
03.2024 - 12.2024
- Managed high-volume customer inquiries with a focus on accuracy, documentation, and timely resolution.
- Maintain detailed account notes and follow-through to support service continuity.
Commercial Collections Specialist
Mitsubishi Electric
05.2023 - 03.2024
- Performed detailed billing reconciliations to resolve discrepancies and maintain regulatory compliance.
- Coordinated follow-up activities to reduce outstanding balances and improve cash flow.
- Resolved billing disputes through documentation review and effective communication.
- Strengthened analytical skills applicable to insurance follow-up and denial resolution.
Operations Support Coordinator
Harvest Sherwood Food Distributors
09.2021 - 01.2023
- Supported operational workflows requiring precision, documentation accuracy, and cross-functional coordination.
- Maintained records and assisted with issue resolution in time-sensitive environments.
Education
Bachelor of Science - Healthcare Administration, Health Information Management
Southern New Hampshire University
01.2027
Associate of Science - Medical Coding and Billing
Ultimate Medical Academy
06.2025
Skills
- Insurance Eligibility & Benefits Verification
- Benefits Investigation & Coverage Determination
- Medical Billing & Coding Fundamentals
- Claims & Account Reconciliation
- Denials Support & Prevention
- HIPAA & Compliance
- Accurate Data Entry & Documentation
- Microsoft Office (Excel, Word, Outlook)
- Database & Account Management
- Workload balancing
- Schedule management
- Meeting leadership
ADDITIONAL EXPERIENCE
- Traveling Warehouse Supervisor – SAS Retail Services | May 2021 – Sep 2021
- Sales Associate – AT&T | Houston, TX | Aug 2019 – May 2021
- (Roles demonstrate transferable skills in accuracy, accountability, communication, and performance metrics.)
Timeline
Service Team Coordinator
ChenMed
07.2025 - 12.2025
Customer Care Representative
Everise
12.2024 - 05.2025
Benefits Verification Specialist (Contract)
MMC
11.2024 - 04.2025
Customer Service Representative
CTC Plumbing
03.2024 - 12.2024
Commercial Collections Specialist
Mitsubishi Electric
05.2023 - 03.2024
Operations Support Coordinator
Harvest Sherwood Food Distributors
09.2021 - 01.2023
Associate of Science - Medical Coding and Billing
Ultimate Medical Academy
Bachelor of Science - Healthcare Administration, Health Information Management
Southern New Hampshire University