Jeannette Rodriguez
Dade City,FL
Summary
Insurance Coordinator and Front Desk Professional with expertise in insurance verification, claims management, bookkeeping principles, and customer relations. Experienced in managing multiple responsibilities efficiently while maintaining accuracy, compliance, and professionalism. Recognized as a focused, organized team player with strong communication and problem-solving abilities.
Proficient in insurance claims processing, benefits verification, and policy coordination, ensuring accurate documentation and adherence to regulatory requirements. Utilizes strong organizational skills to improve workflow efficiency, support office operations, and enhance the patient experience. Dedicated to resolving concerns effectively while maintaining a high standard of service.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Insurance Coordinator
Smile Doctors
2370 Bruce B Down Fl Wesley Chapel Fl 33544
2024 - Current
- Coordinated patient insurance verification processes to ensure accurate coverage, eligibility, and benefits information for dental and orthodontic services.
- Verified insurance coverage and communicated benefits, limitations, and financial responsibilities to patients and staff.
- Managed, reviewed, and maintained insurance claim documentation, ensuring accuracy, completeness, and compliance with regulatory standards.
- Submitted, tracked, and followed up on insurance claims to facilitate timely approvals and payments.
- Streamlined claim submission processes, reducing turnaround times and improving claim resolution efficiency.
- Contacted insurance carriers to verify benefits, discuss policy provisions, and obtain claim status updates.
- Assisted patients in understanding insurance benefits, claim processes, and financial obligations.
- Obtained and verified patient demographics, insurance information, policy details, and procedure codes for accurate claim filing.
- Worked extensively with OrthoFi to manage orthodontic insurance claims, patient accounts, and benefit coordination.
- Managed financial transactions, including payment posting, account reconciliation, and record maintenance.
- Prepared and processed bank deposits, ensuring accurate handling and reconciliation of company funds.
- Generated and maintained financial reports, ensuring timely and accurate reporting of payments, deposits, and account activity.
- Answered patient inquiries by phone and in person regarding billing, scheduling, treatment plans, insurance coverage, and account balances.
- Managed a high volume of inbound calls while providing exceptional customer service and resolving issues efficiently.
- Performed administrative duties including document management, scanning, mail distribution, data entry, and record maintenance.
- Maintained a strong knowledge of dental and medical terminology to accurately process insurance-related information.
- Ensured compliance with HIPAA regulations and maintained confidentiality when handling sensitive patient information.
- Thrived in fast-paced environments while maintaining accuracy, organization, and attention to detail.
- Demonstrated the ability to work independently and collaboratively within a team environment.
- Adapted quickly to new systems, processes, and responsibilities while maintaining a high standard of performance.
Dental Insurance Coordinator
Dental Clinic
1401 Bruce B Down Blvd Suite 1 Tampa Fl 33613
08.2023 - 10.2023
- Print (Today's) Schedule for Doctor
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer
- payments.
- Used data entry skills to accurately document and input statements.
- Scan Document daily
- Confirm patient appointment / Schedule appointment
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Daily checking Email and Fax that is coming in.
- Call lab for any cases that we have / call patient to schedule appointment for any cases that has arrive
- Check voicemail and Google Voice or text First thing in the morning and at the end of the day.
- Verified Insurance
- Do full breakdown every year
- Print breakdown and update max
- verified what is in the computer is correct - Check % max and deductible and the remaining
- For New Patient Check if there is any history of Exam and X-Ray
- Dental Software (Denticon)
Dental Front Desk Receptionist/Insurance Coordinator
Sylmar Family Dental
11.2021 - 11.2022
- Greet patient when they arrive at the dentist office
- Schedule appointment for patient
- Maintain patient accounts and records
- Prepare and send bills
- Submit patient claims to insurance companies
- Assist patient in filling out required intake and medical forms
- Confirm appointments with patient via phone
- Informed patient of payment options if applicable
- Perform basic accounting tasks such as taking payments and preparing billing statements
- Update patient insurance information
- Check insurance, see if there is any payment the patient owns or if there is any deductible and what is the percentage of the coverage of the procedure.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Responded to customer concerns and questions on daily basis.
- Processed vendor and supplier payments on weekly basis.
- Dental Software (Patterson)
Key Holder
Goodman And Dominguez
03.2013 - 01.2014
- Kept records of purchases, sales and requisitions
- Established and implemented policies, goals, objectives and procedures for department
- Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers
- Monitored sales activities to ensure that customers received satisfactory service and quality goods
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Inventoried stock and reordered when inventory dropped to specified level
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
- Authorized payments and merchandise returns.
Education
Certification -
It of Central Florida Vocational School
Orlando, FL04.2014
High School Diploma -
Colonial High School
Orlando, FL06.2010
Skills
- HIPAA Compliance & Confidentiality
- Insurance Eligibility & Benefits Verification
- Pre-Authorization Coordination & Tracking
- Insurance Claims Review & Follow-Up Support
- Insurance Carrier Portal Navigation
- Patient Financial Coordination
- Patient Account Management & Balance Resolution
- Payment Processing & Deposit Preparation
- Itemized Receipt Generation
- Cloud9 Practice Management Software
- OrthoFi Platform
- DocuSign Electronic Signatures
- Microsoft Excel (Data Entry & Tracking)
- Microsoft Word & PDF Management
- Patient Communication & Customer Service
- Attention to Detail & Accuracy
- Problem-Solving & Critical Thinking
- Time Management & Organization
Certification
CHHA - Certified Home Health Aide
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Insurance Coordinator
Dental Clinic
08.2023 - 10.2023
Dental Front Desk Receptionist/Insurance Coordinator
Sylmar Family Dental
11.2021 - 11.2022
Key Holder
Goodman And Dominguez
03.2013 - 01.2014
Certification -
It of Central Florida Vocational School
High School Diploma -
Colonial High School
Insurance Coordinator
Smile Doctors
2024 - Current