Kai Newkirk
Delta Air Lines, Inc
New York,NY
1
Certification
29
years of professional experience
Dynamic professional with extensive experience at Delta Air Lines, excelling in customer service and operational efficiency. Proven track record in training teams and enhancing service quality through critical thinking and attention to detail. Adept at utilizing Microsoft Office and fostering team collaboration to drive results and improve processes.
Work History
Customer Support Agent
4 Years 4 Months- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Trained new team members on software systems and customer support protocols.
- Facilitated communication between departments to streamline issue resolution processes.
- Analyzed customer feedback to identify trends and enhance service quality.
Supervisor of Logistics Operations
28 Years 8 Months- Oversaw payroll for approximately 250 employees as well as daily transportation operations, ensuring timely delivery and service accuracy.
- Managed logistics planning to optimize route efficiency and resource allocation.
- Analyzed performance data to identify areas for process improvement and increase productivity.
- Developed and implemented training programs for staff on operational best practices.
Ramp Agent
3 Months- Safely lift, load, and transport baggage, mail and cargo to and from aircraft in addition to being responsible for timely connections by guiding incoming and departing aircraft’s from the gates.
- Safeguard cargo, baggage, and mail from damage, loss, and weather.
- Safely transported ground equipment in areas of need for the operation and in times of congestion.
- Operate scanners and data collection equipment to ensure baggage is routed accurately to the customers destination.
Education
High School Diploma
Skills
- Microsoft Office (Excel
Word
Outlook)
- Time and Attendance Computing System (TACS)
- Kronos Attendance Systems
- Interpersonal communication
- Quick adaptability
- Team Collaboration
- Customer Service Excellence
- Attention To Detail
- Critical Thinking
- Aircraft Handling
Certification
- OSHA Protection Course Certificate
- FMLA Compliance Course Certificate
- Cyber Safety Fundamentals Course Certificate
- Enterprise Resource Management Course System
- Dangerous Goods Acceptance Course Certificate
- Attendance Fundamentals Course Certificate
- Equal Employment Opportunity Course Certificate
- Personal Protective Equipment Course Certificate
Timeline
Customer Support Agent
Delta Air Lines, Inc
04.2022 - CurrentRead More
Ramp Agent
Delta Air Lines, Inc
11.2021 - 02.2022Read More
Supervisor of Logistics Operations
United States Postal Service, USPS
10.1997 - 06.2026Read More
Springfield Gardens High School
High School Diploma
Read More