Shanterica Brown
Phoenix,AZ
Summary
Dynamic professional with a proven track record in customer service excellence and application support, notably at Grainger Industrial Supply. Skilled in quality assurance and highly proficient in Microsoft Office suite, demonstrating self-motivation and goal setting. Achieved significant customer satisfaction improvements by efficiently resolving up to 80 inquiries daily.
Overview
10
10
years of professional experience
Work History
Customer Support Agent
Grainger Industrial Supply
Tempe , AZ
08.2022 - Current
- Maximized customer satisfaction by handling customer email and telephone interactions. Resolved 60-80 daily customer inquiries efficiently through phone and email interactions.
- Chat support.
- Assistance with new hire classes. Coaching and development for new hires.
- Engaged in an extended stint of six months within the Quality Assurance department, covering the period from June to December 2024.
Customer Care Representative
Alliance Rx Walgreens Prime Specialty Pharmacy
Bannockburn , IL
09.2019 - 08.2022
- Scheduling medication deliveries for patients.
- Facilitated routine discussions with healthcare professionals to manage visit details, ongoing treatment assessments, and medication updates.
- Stretch role with insurance department. Submitting prior authorizations, verifying benefits confirming eligibility for prescribed medications. Handling pharmacy and/or major medical claims. ( 5 months )
Loan Processor
Enova International
Gurnee, IL
06.2017 - 09.2019
- Receive and review loan applications from borrowers, Ensuring all required information and documents are provided.
- Recorded precise information regarding borrowers and loans in firm’s system.
- Ensured accuracy and completeness of financial documents, including pay stubs and bank statements.
- Started a part time position, turned full time.
Caregiver
Sunrise Assisted Living
Gurnee, IL
07.2015 - 09.2019
- Assistance with personal task such as bathing, dressing and grooming.
- Provided clean and safe area for patients.
- Participated with patients in leisure activities such as outings, gardening ,coloring, baking, lunch outings and reading.
- Supervised medication administration and monitored patient vitals under a healthcare practitioner's guidance.
Education
High School Diploma -
North Chicago Community HS
North Chicago, IL05-2010
Administrative Office Systems Cert. -
College of Lake County
Grayslake, ILSkills
- Customer service excellence
- Application support
- Quality assurance
- Self motivation
- Goal setting
- Active listening
- Task prioritization
- Highly professional
- Training materials development
Highly Advanced in Microsoft office, SAP, Outlook, One note, SOE, Word, Excel, Teams, ETC
Timeline
Customer Support Agent
Grainger Industrial Supply
08.2022 - Current
Customer Care Representative
Alliance Rx Walgreens Prime Specialty Pharmacy
09.2019 - 08.2022
Loan Processor
Enova International
06.2017 - 09.2019
Caregiver
Sunrise Assisted Living
07.2015 - 09.2019
High School Diploma -
North Chicago Community HS
Administrative Office Systems Cert. -
College of Lake County
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