Summary
Overview
Work History
Education
Skills
Extracurricular Activities and Volunteer Experience
Timeline
Generic

Kai Salinas

Grand Rapids,MI

Summary

Technician Specialist who is versed in the resolution and documentation of technical issues. Versed in rebuilding relationships between customers and company.

Experienced in sales, communications and completing marketing goals in merchandise management.

Overview

2
2
years of professional experience

Work History

Technician Specialist (Genius Bar)

Apple
09.2022 - Current
  • Assisted domestic and international customers in identifying issues with apple devices and explained solutions to restore service and functionality across software, hardware, environment, and customer usage categories.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used technical systems to manage and process support actions and requests.
  • Identified potential sales and cross-selling opportunities
  • Organized and managed appointments in queue during low and high volume times in store.

Product Specialist

Apple
10.2021 - 09.2022
  • Continually expanded knowledge of products and services.
  • Researched products’ technical specifications and accurately communicated information.
  • Assisted with demonstrations for products and services.
  • Handled complaints and resolved conflicts involving products and services.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.

Education

Bachelor’s Degree - History, Sociology

Calvin University
Grand Rapids, MI

Skills

  • IT Support for software and hardware issues
  • Documenting reported issues and writing detailed reports for services
  • Teaching technology skills to customers
  • Collaborating with team to provide solutions

Extracurricular Activities and Volunteer Experience

Coursework

Calvin University

Grand Rapids, MI


  • interviewed speakers for Calvin University’s critically-acclaimed January Series conference.
  • Partnered with Communications Calvin professor in the coding of focus group data collected for a social research thesis.


Volunteer Experience

Bethany Christian Services (Thrift Store and Agency)

Grand Rapids, MI

  • Managed data for a social service detailing children’s needs by editing excel spreadsheets and filing client paperwork.

Timeline

Technician Specialist (Genius Bar)

Apple
09.2022 - Current

Product Specialist

Apple
10.2021 - 09.2022

Bachelor’s Degree - History, Sociology

Calvin University

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Kai Salinas