Landon Phan
Addison,IL
Summary
I am a graduating biochemistry student pursing a goal within the medical field. With over nine years of retail and office work, three years of tutoring, and 10 years of higher-level education; I posses a very board set of skills and am very versatile within many aspects of work. I have experience in PCR testing, protein purification, knowledge of Recombinant DNA expressions and other types of biological lab work, including microbiology. Diligent and independent individual with in-depth knowledge of laboratory protocols and quality procedures. Impressive analytical, critical thinking and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Genius Bar Administrator
Apple
12.2019 - Current
- Mentorship and training of team members
- Administrative duties including: Multitasking troubleshooting abilities, problem-solving and refined documentation
- Data entry
- Overseeing Repair team with inventory management and resolution of technical issues to meet expected turn around times
- Customer front-facing services with team operational duties within fast paced environments
- Managed call flow to respond to technical support needs of customers.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Analyzed trends to document emerging issues.
TECHNICAL SPECALIST
TECH SOURCE
01.2019 - 01.2020
- Operating system installations in offices
- Troubleshooting errors
- Setting up printers, monitors, keyboards and other computer accessories.
- Investigated system issues and implemented resolutions to reduce downtime.
- Improved systems with addition of new features and infrastructure.
- Provided educational expertise and mentoring to junior team members.
Assistant General Manager
STAPLES, ELK GROVE VILLAGE IL
04.2015 - 08.2019
- Overseeing manufacturing of prints and quality of productions
- Customer consultations, counseling, team leading and hi^ng budget metrics and customer satisfaction
- Machinery and equipment repair and diagnostics
- Key-holder
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Tutor
Independent Tutoring Services
01.2015 - 01.2018
- Communicating with students about class subjects and testing criteria as well as creating exams for tutors
- Subjects: Organic Chemistry, General
- Chemistry, Statistics, Algebra, English, General Physics, Geometry, Calculus.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
INVENTORY SUPERVISOR
ELK GROVE VILLAGE IL
01.2015 - 01.2017
- Product control and replenishment, stocking and freight management
- Maintaining supplies and records of inventory transacIons
- Product transfers from store locaIons and unloading freight
FLOOR SUPERVISOR
CARSON’S PIRIE SCOTT, SCHAUMBURG
01.2013 - 01.2016
- Management of associates and front-end operations
- Delegation of tasks and management of sales metrics and providing excellent services
- Inspection of product and floor displays
- Opening and closing registers and Ills and the store.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Designed and built displays to generate customer interest in store merchandise.
Education
Bachelor of Science - Biochemistry And Molecular Biology
UNIVERSITY OF ILLINOIS
Chicago, IL08.2023
Skills
- Technology Assessment
- Service Desk Team Management
- Defect Analysis and Resolution
- Auditing Service Requests
- Hardware and Software Repair
- Process Improvement Initiatives
- Tracking and Documentation
- Mathematical Mapping
- Enzyme Kinetics
- Biochemistry
- Protein Purification
- Laboratory Instrumentation
Certification
CerIfied in Nursing Assistance, Basic Life Support, CPR. CommunicaIon. Time Management. Leadership.
Adaptability.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Genius Bar Administrator
Apple
12.2019 - Current
TECHNICAL SPECALIST
TECH SOURCE
01.2019 - 01.2020
Assistant General Manager
STAPLES, ELK GROVE VILLAGE IL
04.2015 - 08.2019
Tutor
Independent Tutoring Services
01.2015 - 01.2018
INVENTORY SUPERVISOR
ELK GROVE VILLAGE IL
01.2015 - 01.2017
FLOOR SUPERVISOR
CARSON’S PIRIE SCOTT, SCHAUMBURG
01.2013 - 01.2016
Bachelor of Science - Biochemistry And Molecular Biology
UNIVERSITY OF ILLINOIS
Similar Profiles
Shemeka GloverShemeka Glover
Technical Support Representative at AppleTechnical Support Representative at Apple
Kaiden EarlKaiden Earl
Technical Specialist at AppleTechnical Specialist at Apple
Mark SnowMark Snow
Senior Hardware Secrecy Specialist at AppleSenior Hardware Secrecy Specialist at Apple
MARIAM WILLIAMSMARIAM WILLIAMS
Bank Advisor at AppleBank Advisor at Apple
Charlotte MelvageCharlotte Melvage
Cashier/Sandwich Prep at Jersey MikesCashier/Sandwich Prep at Jersey Mikes