Kai Tran

• Navigated extended multi-stakeholder enterprise sales cycles (IT, finance, decision-makers) with numerous touchpoints, securing high-impact deals despite longer timelines.
• Delivered 108% overall annual quota attainment by balancing large enterprise wins (250–300% quota months) with steady smaller sales (~20% annual quota contribution).
• Built deep enterprise client relationships through proactive advocacy, frequent engagement, and customized solution recommendations, driving repeat business and satisfaction.
• Partnered with leadership, product, and operations teams to develop go-to-market strategies for tech-sector enterprises and deliver tailored telecom solutions.
• Led quarterly business reviews to analyze performance data, present insights, identify growth opportunities, and strengthen executive partnerships.
• Leveraged Salesforce, SalesLoft, ZoomInfo, LinkedIn, and internal CRM tools for account tracking, opportunity forecasting, and strategic planning.

Achievements

• 2024 quota buster: 108% year-to-date

• Trained transitioning sales representatives on project management, order building, and client coordination processes, resulting in 25% improved team efficiency and enhanced client outcomes.
• Supported sales reps in building and validating enterprise orders, verifying customer requirements, pricing, and deliverables matched agreements to prevent errors, disputes, or rework.
• Managed 30+ client projects monthly, tracking timelines, scheduling installations, and proactively updating sales reps and customers on any changes or delays to maintain expectations and ensure on-time delivery.
• Handled over 240 cases per month while assisting sales reps with order entry and coordination, maintaining high accuracy and resolution standards to support seamless project execution and client satisfaction.

Achievements

• Earned multiple performance awards for exceptional client delivery
• Ranked among top 3 representatives company-wide in 2023 for project management excellence

• Prospected 25–30 new SMB clients daily through B2B emails, cold calling, and targeted outreach, building relationships with decision-makers and establishing long-term partnerships.
• Managed the full sales cycle from lead generation to contract close, collaborating with operations teams to present Comcast Business solutions, highlight competitive advantages, and tailor offerings to client needs.
• Utilized Salesforce and internal Comcast CRM tools to identify leads, organize contacts, manage time and pipeline, track account activity, and optimize sales strategies for improved outcomes and revenue contribution.

Achievements

• Won Rookie of the Year award in 2018
• Achieved 186% to quota year-to-date in 2018