Kai Walters
Swannanoa,North Carolina
Summary
Enthusiastic raft guide and customer service representative with a commitment to team collaboration and effective communication. Experienced in enhancing outdoor experiences while prioritizing safety and operational efficiency.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Raft Guide
Nantahala Outdoor Center
Bryson City, North Carolina
06.2025 - 08.2025
- Guided groups through whitewater rapids, ensuring safety and enjoyment.
- Instructed guests on paddling techniques and safety protocols.
- Maintained equipment, including rafts and safety gear, for optimal performance.
- Monitored weather conditions to assess river safety for excursions.
- Communicated effectively with team members to coordinate trip logistics.
- Assisted in training new guides on operational procedures and safety measures.
- Engaged with guests to enhance their outdoor experience and build rapport.
- Demonstrated expertise in rafting and river safety techniques.
- Communicated effectively with customers to explain details about the trip.
- Recognized potentially hazardous situations or materials and responded by isolating area and notifying appropriate individuals.
- Performed routine maintenance on boats and other equipment.
Carhop Server
Sonic
Hickory, NC
05.2025 - 06.2025
- Delivered exceptional customer service while taking orders in a fast-paced environment.
- Prepared and served food items according to company standards and safety protocols.
- Maintained cleanliness and organization of the carhop area during busy shifts.
- Communicated effectively with kitchen staff to ensure accurate order fulfillment.
- Assisted customers with menu selections and special requests for tailored service.
- Operated point-of-sale system for efficient order processing and payment handling.
- Collaborated with team members to enhance overall service efficiency during peak hours.
- Demonstrated knowledge of menu items to provide recommendations to customers.
- Kept work areas clean and organized throughout shift.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Assisted other team members when needed during busy times or special events.
- Ensured that all orders were accurate and complete before serving them to customers.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
Door Dasher
DoorDash
Hickory, North Carolina
12.2024 - 04.2025
- Delivered food promptly to customers in designated areas.
- Communicated effectively with customers to confirm order details.
- Navigated efficiently using GPS tools for optimal routes.
- Maintained vehicle cleanliness and performed routine checks.
- Adapted to changing orders and customer requests quickly.
- Followed safety protocols during food handling and delivery.
- Collaborated with restaurant staff to ensure smooth operations.
- Provided feedback on delivery processes to enhance efficiency.
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
Pool Lifeguard
Kool Park Pool
Hickory, NC
06.2024 - 08.2024
- Monitored pool areas to ensure safety and compliance with regulations.
- Responded to emergencies and administered first aid as necessary.
- Conducted daily maintenance tasks, including cleaning and chemical balancing.
- Educated guests on pool rules and promoted safe swimming practices.
- Enforced facility rules to prevent accidents and maintain order.
- Collaborated with team members to uphold a safe environment for visitors.
- Inspected recreational areas for cleanliness and removed debris.
- Checked weather reports to inform public of storm conditions and appropriate safety protocols.
Education
High School Diploma -
Discovery High School
Newton, NC05-2025
Some College (No Degree) - Expressive Arts Therapy
Warren Wilson College
Swannanoa, NCSkills
- Customer service
- Effective communication
- Team collaboration
- Equipment maintenance
- Safety protocols
- Time management
Certification
CPR
Timeline
Raft Guide
Nantahala Outdoor Center
06.2025 - 08.2025
Carhop Server
Sonic
05.2025 - 06.2025
Door Dasher
DoorDash
12.2024 - 04.2025
Pool Lifeguard
Kool Park Pool
06.2024 - 08.2024
High School Diploma -
Discovery High School
Some College (No Degree) - Expressive Arts Therapy
Warren Wilson College