Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kai Walters

Swannanoa,North Carolina

Summary

Enthusiastic raft guide and customer service representative with a commitment to team collaboration and effective communication. Experienced in enhancing outdoor experiences while prioritizing safety and operational efficiency.

Overview

1
1
year of professional experience
2
2
Certifications

Work History

Raft Guide

Nantahala Outdoor Center
Bryson City, North Carolina
06.2025 - 08.2025
  • Guided groups through whitewater rapids, ensuring safety and enjoyment.
  • Instructed guests on paddling techniques and safety protocols.
  • Maintained equipment, including rafts and safety gear, for optimal performance.
  • Monitored weather conditions to assess river safety for excursions.
  • Communicated effectively with team members to coordinate trip logistics.
  • Assisted in training new guides on operational procedures and safety measures.
  • Engaged with guests to enhance their outdoor experience and build rapport.
  • Demonstrated expertise in rafting and river safety techniques.
  • Communicated effectively with customers to explain details about the trip.
  • Recognized potentially hazardous situations or materials and responded by isolating area and notifying appropriate individuals.
  • Performed routine maintenance on boats and other equipment.

Carhop Server

Sonic
Hickory, NC
05.2025 - 06.2025
  • Delivered exceptional customer service while taking orders in a fast-paced environment.
  • Prepared and served food items according to company standards and safety protocols.
  • Maintained cleanliness and organization of the carhop area during busy shifts.
  • Communicated effectively with kitchen staff to ensure accurate order fulfillment.
  • Assisted customers with menu selections and special requests for tailored service.
  • Operated point-of-sale system for efficient order processing and payment handling.
  • Collaborated with team members to enhance overall service efficiency during peak hours.
  • Demonstrated knowledge of menu items to provide recommendations to customers.
  • Kept work areas clean and organized throughout shift.
  • Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
  • Provided excellent customer service by addressing customer concerns promptly and efficiently.
  • Assisted other team members when needed during busy times or special events.
  • Ensured that all orders were accurate and complete before serving them to customers.
  • Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.

Door Dasher

DoorDash
Hickory, North Carolina
12.2024 - 04.2025
  • Delivered food promptly to customers in designated areas.
  • Communicated effectively with customers to confirm order details.
  • Navigated efficiently using GPS tools for optimal routes.
  • Maintained vehicle cleanliness and performed routine checks.
  • Adapted to changing orders and customer requests quickly.
  • Followed safety protocols during food handling and delivery.
  • Collaborated with restaurant staff to ensure smooth operations.
  • Provided feedback on delivery processes to enhance efficiency.
  • Delivered food orders to customers in a timely manner according to Dasher app instructions.

Pool Lifeguard

Kool Park Pool
Hickory, NC
06.2024 - 08.2024
  • Monitored pool areas to ensure safety and compliance with regulations.
  • Responded to emergencies and administered first aid as necessary.
  • Conducted daily maintenance tasks, including cleaning and chemical balancing.
  • Educated guests on pool rules and promoted safe swimming practices.
  • Enforced facility rules to prevent accidents and maintain order.
  • Collaborated with team members to uphold a safe environment for visitors.
  • Inspected recreational areas for cleanliness and removed debris.
  • Checked weather reports to inform public of storm conditions and appropriate safety protocols.

Education

High School Diploma -

Discovery High School
Newton, NC
05-2025

Some College (No Degree) - Expressive Arts Therapy

Warren Wilson College
Swannanoa, NC

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Equipment maintenance
  • Safety protocols
  • Time management

Certification

CPR

Timeline

Raft Guide

Nantahala Outdoor Center
06.2025 - 08.2025

Carhop Server

Sonic
05.2025 - 06.2025

Door Dasher

DoorDash
12.2024 - 04.2025

Pool Lifeguard

Kool Park Pool
06.2024 - 08.2024

High School Diploma -

Discovery High School

Some College (No Degree) - Expressive Arts Therapy

Warren Wilson College