Kaia Barkman
Colorado Springs,CO
Summary
Goal-oriented supervisor recognized for strong problem-solving abilities and commitment to high-quality customer service. Experience in mentoring staff and optimizing operations to foster a collaborative and efficient work environment.
Overview
7
7
years of professional experience
Work History
Supervisor
Helen Now
Kansas City, MO
11.2025 - Current
- Manage day-to-day operations of hospital concierge services across multiple units
- Hold team accountable to standard operating procedures and service protocols to ensure efficiency and compliance
- Actively track service metrics, task completion, and patient satisfaction indicators to identify trends and opportunities
- Train and mentor concierge staff to deliver high-quality service with consistency and care (Participate in new hire onboarding process)
Operations Supervisor
United Parcel Service, UPS
Lenexa, KS
07.2023 - 11.2025
- Supervised daily operations, ensuring compliance with safety protocols and company standards.
- Coordinated workflow between departments to optimize efficiency and reduce delays.
- Trained new employees on operational procedures and safety guidelines.
- Monitored performance metrics to identify areas for improvement in service delivery.
Shift Leader
B&B Theaters
Chanute, KS
10.2021 - 06.2023
- Supervised staff to ensure smooth operations during peak hours.
- Trained new team members on operational procedures and customer service standards.
- Monitored inventory levels and coordinated restocking efforts to reduce shortages.
- Implemented scheduling adjustments to optimize workforce efficiency and coverage.
Administrative Assistant
First United Methodist Church
Chanute, KS
08.2022 - 02.2023
- Managed scheduling and coordination of church events, ensuring seamless execution of programs.
- Developed and maintained filing systems for church records, enhancing document retrieval efficiency.
- Assisted with financial recordkeeping, ensuring accuracy in data entry and reporting.
- Facilitated communication between church staff and congregation members, improving information dissemination.
Retail Sales Associate
Consignment
Chanute, KS
01.2019 - 07.2021
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Maintained organized merchandise displays, increasing product visibility and customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate financial reporting.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT06-2026
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Operations management
Accomplishments
- Member of the National Honors Society
- Completed Kansas Scholar's Curriculum
- ALS Girls State Alumni
- Won UPS Production (2024) and Safety (2025) awards due to leadership skills and rapid development within the company
Timeline
Supervisor
Helen Now
11.2025 - Current
Operations Supervisor
United Parcel Service, UPS
07.2023 - 11.2025
Administrative Assistant
First United Methodist Church
08.2022 - 02.2023
Shift Leader
B&B Theaters
10.2021 - 06.2023
Retail Sales Associate
Consignment
01.2019 - 07.2021
Bachelor of Science - Business Management
Western Governors University