Kaia Brooks
Fayetteville,NC
Summary
Dedicated customer service representative with expertise in CRM, multi-channel communication, and resolution techniques. Proven ability to enhance customer satisfaction and resolve complex issues effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Everise
Fayetteville, NC
08.2025 - 02.2026
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled escalated complaints with professionalism and empathy.
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained knowledge of product updates and company services for effective support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Documented customer interactions in CRM software to enhance service continuity and support.
- Managed customer accounts and processed orders to ensure timely fulfillment and customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collaborated with team members to improve service delivery processes.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified opportunities for upselling additional products or services based on customer needs.
Quoting Specialist
Foundever
Fayetteville, NC
04.2023 - 06.2025
- Resolved customer complaints promptly and professionally, ensuring satisfaction.
- Managed customer inquiries across multiple channels, enhancing response times and customer experience.
- Evaluated customer needs during interactions.
- Collaborated with team members to streamline operational processes, improving overall workflow efficiency.
- Maintained accurate records of customer interactions and feedback.
- Maintained accurate records of interactions to support quality assurance and inform service improvements.
- Participated in ongoing training and compliance activities.
- Reviewed documents for accuracy prior to submission or publication.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
High School Diploma -
Pine Forest High School
Fayetteville, NC05-2018
Skills
- Customer relationship management
- CRM expertise
- Customer support excellence
- Resolution techniques
- Order processing
- Multi-channel communication
- Service strategies
- Data entry and documentation
- Time management skills
- Sales support
- Active listening
Timeline
Customer Service Representative
Everise
08.2025 - 02.2026
Quoting Specialist
Foundever
04.2023 - 06.2025
High School Diploma -
Pine Forest High School