Summary
Overview
Work History
Education
Skills
Timeline
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Kaia Couden

Redondo Beach,California

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

5
5
years of professional experience

Work History

RETAIL SALES ASSOCIATE

Katwalk Boutique
05.2024 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

TEAM MEMBER/CASHIER

Panera Bread
06.2022 - 08.2022
  • Worked on cash register focusing on taking orders from guests with accurate order entry and change delivered to customer
  • Greeted guests, answered phones, delivered curbside orders
  • Cleaned, sanitized and organized store to ensure a safe work environment
  • Packaged and double checked to-go orders for DoorDash, Uber Eats and others
  • Processed take-out orders, monitored online orders, assisted with side worked, stocked and maintained bathrooms

CUSTOMER SERVICE REPRESENTATIVE

Beach Cities Café & Confections
06.2021 - 02.2022
  • Served food to guests at their table and assisted with any additional needs to make their dining experience great
  • Greeted customers in a friendly manner and took food and drink orders
  • Prepared and served beverage and food items such as soups, sandwiches and pastries
  • Answered customers' questions about menu choices
  • Handled stressful situations in a fast-paced environment while moving quickly for entire shift
  • Closed restaurant with one other individual, prepared cash register for next shift, and closed ledger for the day
  • Often complimented for my flexibility and reliability to do what is necessary to get the job done

Various Babysitting
06.2019 - 01.2021
  • Keep the children safe, keep contact numbers at hand, alert the parents immediately if there are any issues at home, and document any incident
  • Prepare food, provide snacks, assist with eating, monitor sleep and take care of hygiene, as instructed by parents

Education

Associate of Arts -

Santa Monica College
Santa Monica
05.2026

High School Diploma -

Redondo Union High School
Redondo Beach, CA
06.2024

Skills

  • Product Knowledge
  • Order Processing
  • Customer Service
  • Money Handling
  • Up-selling

Timeline

RETAIL SALES ASSOCIATE

Katwalk Boutique
05.2024 - Current

TEAM MEMBER/CASHIER

Panera Bread
06.2022 - 08.2022

CUSTOMER SERVICE REPRESENTATIVE

Beach Cities Café & Confections
06.2021 - 02.2022

Various Babysitting
06.2019 - 01.2021

Associate of Arts -

Santa Monica College

High School Diploma -

Redondo Union High School

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Kaia Couden