KAIA MAHER
Tucson,USA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
TECHNICAL SUPPORT CUSTOMER SERVICE AGENT
Citi
Tucson, USA
01.2026 - Current
- Guided customers in accessing accounts, resetting passwords, navigating issues, and utilizing digital self-service features effectively.
- Assisted customers with credit card inquiries, account maintenance, and transaction-related issues, ensuring prompt resolution.
- Process customer payments accurately while adhering to security, privacy, and compliance requirements.
- Documented customer interactions and resolved issues efficiently, contributing to enhanced customer satisfaction.
CLAIMS ADJUSTER
GEICO, Government Employees Insurance
Tucson, USA
12.2024 - 10.2025
- Processed insurance claims to ensure adherence to policy guidelines and minimize processing delays.
- Conducted interviews with witnesses and claimants to gather facts and information.
- Reviewed reports and supporting documentation to accurately assess liability and coverage, facilitating timely claim resolutions.
- Maintained detailed claim files to support compliance with state regulations and company policies, enhancing audit readiness.
PHARMACY TECHNICIAN
DLH CMOP
Tucson, USA
05.2024 - 12.2024
- Labeled and processed up to 3,000 prescriptions daily while maintaining accuracy and efficiency.
- Filled medication canisters accurately to support efficient dispensing processes.
- Ensured compliance with medication safety standards and pharmacy procedures to protect patient safety.
PHARMACY TECHNICIAN
CVS Pharmacy
Tucson, USA
05.2023 - 02.2024
- Filled prescriptions with accuracy and efficiency, ensuring timely service in a fast-paced retail pharmacy environment.
- Assisted customers with prescription pickup and resolved insurance issues and medication refills, enhancing overall customer satisfaction.
- Managed inventory by checking in deliveries, stocking medications, and completing cycle counts.
- Delivered excellent customer service at counter and drive-thru, fostering positive customer relationships.
CASHIER
Serial Grillers
Tucson, USA
01.2020 - 08.2022
- Operated cash registers and processed payments, ensuring accurate change for seamless transactions.
- Ensured front-of-house areas were clean and organized for efficient operations.
- Ensured compliance with age verification requirements for alcohol purchases, promoting responsible service.
HOSTESS
IHOP
Tucson, USA
11.2018 - 02.2019
- Greeted guests and coordinated seating arrangements to enhance dining room efficiency.
- Answered phones and managed takeout orders while addressing customer inquiries promptly.
Education
Cienega High School
Vail, AZSkills
- CRM systems
- Customer relationship management
- Insurance claims
- Compliance documentation
- Data entry
- Call center experience
Timeline
TECHNICAL SUPPORT CUSTOMER SERVICE AGENT
Citi
01.2026 - Current
CLAIMS ADJUSTER
GEICO, Government Employees Insurance
12.2024 - 10.2025
PHARMACY TECHNICIAN
DLH CMOP
05.2024 - 12.2024
PHARMACY TECHNICIAN
CVS Pharmacy
05.2023 - 02.2024
CASHIER
Serial Grillers
01.2020 - 08.2022
HOSTESS
IHOP
11.2018 - 02.2019
Cienega High School