Overview
Work History
Education
Skills
Timeline
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Kaia Ross

Phoenix,AZ

Overview

5
5
years of professional experience

Work History

Customer Experience Representative

Goettl
04.2023 - 04.2025
  • Handle more than fifty inbound calls, and fifty outbounds a day
  • Utilize ServiceTitan to set customer appointments, set tasks, assign technicians and switch between markets.
  • Avid in Genesys & Five9 softwares to make calls and be able to switch between multiple tabs while on the phone
  • Meet KPI goals weekly and monthly
  • Pitch and sell membership on each call, upgrade or persuade customer to switch from either home warranty or current provider

Server

Manor Village
03.2022 - 03.2023
  • Served food and beverages with focused attention to elder residents' needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Listened to elder residents' concerns about food and met monthly to make any menu changes

Server & Bartender

Miller's Ale House
01.2020 - 02.2022
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Associate of Arts - Business Communication

Pennsylvania State University
University Park, PA
05-2023

Skills

  • Call center experience
  • Appointment scheduling
  • Complaint handling resolution
  • ServiceTitan
  • Genesys
  • Five9
  • Leadership
  • Sales

Timeline

Customer Experience Representative

Goettl
04.2023 - 04.2025

Server

Manor Village
03.2022 - 03.2023

Server & Bartender

Miller's Ale House
01.2020 - 02.2022

Associate of Arts - Business Communication

Pennsylvania State University

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Kaia Ross