Kaibryn Williams
Mount Street,IN
Summary
My name is Kaibryn. I am 32 years old and have worked in healthcare for 10 years. I am an incredibly hard worker and take great pride in my work ethic. I am looking to expand my horizons with a position outside of bedside healthcare that will offer new challenges and opportunities. I am communicative and team-oriented with proficiency in Microsoft office, and Epic Clinical Charting. I have a proven history of fostering a positive work environment to meet team, individual and management objectives. I am eager to learn something new, and that challenges me to step outside of my comfort zone. I am easily able to adapt to new environments and always put maximum effort into all that is asked of me. I am excited to learn something new under the healthcare umbrella while broadening my education away from bedside nursing and patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Banking Services Representative
Charles Schwab Bank
02.2023 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Led team meetings to share best practices and foster a culture of continuous improvement within the branch.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
MED/SURG TECH
RIVERTVIEW HEALTH HOSPITAL
12.2014 - 02.2023
- Performed nursing tasks to deliver high level of care and comply with procedures and regulations.
- Assisted with nursing duties in short-staffed areas.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Provided compassionate care to patients, ensuring comfort and safety during daily activities..
- Trained new staff on patient care protocols and operational procedures, supporting team development.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Documented patient information and care activities in electronic health record.
Registration Specialist
RIVERTVIEW HEALTH HOSPITAL
12.2014 - 12.2015
- Welcomed patients to facility and assisted with registration sign-in process.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Registered patients for outpatient procedures and emergency services.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Scanned documents and insurance cards to include in patient charts.
Education
High School Diploma -
Tipton High School
Tipton, IN05.2012
Bachelor of Science - Health Care Administration
Western Govenors University
Salt Lake City, UT01-2028
Skills
- Customer relations
- Office equipment proficiency
- Problem-solving abilities
- Technologically savvy
- Quick problem solver
- Patient relations
- Time management
- Communication skills
- Organization
- Critical Thinking
- Flexibility
- Easy to work with
Certification
- CNA License
- CPR Certified
- Epic Certified
- QMA Certified
- Memory Care I and II Certification
- National Alzheimer's and Dementia Safe Guard Certification
Timeline
Client Banking Services Representative
Charles Schwab Bank
02.2023 - Current
MED/SURG TECH
RIVERTVIEW HEALTH HOSPITAL
12.2014 - 02.2023
Registration Specialist
RIVERTVIEW HEALTH HOSPITAL
12.2014 - 12.2015
High School Diploma -
Tipton High School
Bachelor of Science - Health Care Administration
Western Govenors University