Kaida Robida
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very friendly and adaptable, loves to meet people and help other succeed.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Fort Worth, TX
08.2021 - 02.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Currently enrolled in “Coffee Master”, a 16-week program certifying my understanding of the coffee bean, where it comes from and how to identify good quality coffee
- Applied for Shift Supervisor at 18
Shift Supervisor
Starbucks
Fort Worth, TX
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Sales Representative
CoolFactor Cryo
Dallas, TX
04.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Trainer
CoolFactor Cryo
Dallas, TX
04.2025 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Content Creator
Love In Faith
10.2023 - 11.2023
- Applied current editing and photography tools to tell great stories.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Develop original content through social listening and independent sources.
- Implemented strategies and tactics to grow followers on social media channels.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Developed original content using social listening and independent sources.
- Strengthened content through proofreading and editing.
Education
Bachelor In Medical Laboratory Science - Biomedical Sciences
Arizona State University
Tempe, AZBS - Psychology
Tarrant County Community College
Fort Worth, TXChisholm Trail High School
Fort Worth, TX05.2023
Skills
- Food Preparation and Safety
- New Hire Training
- Coffee Machinery
- Conflict Mediation
- Excellent Memory
- Adaptive and Creative
- Inventory Management
- Resolving Complaints
- Excellent Math Skills
- Solid Problem Solver
- Team Leadership
- Exceptional Customer Service
- Team Player
- Hospitality Service Expertise
- Hospitality and Accommodation
- Menu Memorization
- Leading Employees
- Ability to Adapt
- Hospitality and Professionalism
- Adaptable and Flexible
- Understand Spanish
Languages
Spanish
Limited Working
Education
true
Timeline
Sales Representative
CoolFactor Cryo
04.2025 - Current
Trainer
CoolFactor Cryo
04.2025 - Current
Shift Supervisor
Starbucks
02.2024 - Current
Content Creator
Love In Faith
10.2023 - 11.2023
Barista
Starbucks
08.2021 - 02.2024
Chisholm Trail High School
Bachelor In Medical Laboratory Science - Biomedical Sciences
Arizona State University
BS - Psychology
Tarrant County Community College