Kaija Kincaid
Madison
Summary
- Enthusiastic customer service/call center representative with in-depth knowledge of sales, account management and training.
- Highly detail-oriented and organized self-starter who works well independently to get the job done to the satisfaction of the client.
- Enthusiastic individual who is a fast learner and can deliver results quickly.
- Dedicated Market Research Specialist motivated to maintain customer satisfaction and contribute to company success.
- Responsible Stylist, Manager with excellent communication skills demonstrated by 12 years of experience providing care and salon services to satisfied clients.
Overview
19
19
years of professional experience
Work History
Donations Processor
Society of St Vincent De Paul Madison
06.2023 - Current
- Sorted and placed donations in appropriate containers.
- Increased donation efficiency by accurately sorting and categorizing incoming items.
- Continually sought opportunities for personal growth and development within the field of donation processing, staying informed about industry trends and best practices.
- Maintained a clean and organized workspace, allowing for efficient processing of donations.
- Completed appropriate paperwork for donations.
- Supported organizational goals by maintaining knowledge of current donation needs and guidelines.
- Ensured accurate pricing for donated items by conducting thorough market research.
- Contributed to a positive work environment through open communication and teamwork.
- Participated in special projects related to donation processing, such as seasonal drives or targeted campaigns.
- Collaborated with team members to meet daily quotas, improving overall productivity.
Lead Tailor
State of Wisconsin Department of Corrections
07.2022 - 05.2023
- Altered clothing for optimal comfort and style.
- Completed garment repairs for maintaining quality and longevity.
- Managed multiple alteration projects to meet tight deadlines.
- Maintained sewing machines and equipment, ensuring optimal performance for precise workmanship.
Library Assistant
State of Wisconsin Department of Corrections
05.2018 - 07.2022
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Maintained secure environment by monitoring visitors at front desk.
- Set up computer and digital device access, providing assistance with use and operation.
Market Research Specialist, QA Assistant
RateWatch
05.2015 - 05.2018
- Demonstrated mastery of customer service call script within specified timeframes.
- Developed effective relationships with all call center departments through clear communication.
- Provided accurate and appropriate information in response to customer inquiries.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
Owner/ Operator
Haalo
10.2012 - 09.2015
- Manage the daily activities of a full service salon.
- Booking and maintaining appointments.
- Inventory of supplies to assure that services are able to be provided.
- Also providing services to my own client base.
- Provided coaching, mentoring, and consultation to staff to enhance staff development.
- Consistently received positive feedback from guests on performance reviews.
- Reviewed weekly inventory charts and recorded facility needs.
Stylist
Studio 107
09.2006 - 10.2012
- Achieved high customer satisfaction for salon services provided.
- Collaborated with owners, educators, peers, and salon professionals to ensure the delivery of efficient, high-quality service.
- Provided coaching, mentoring, and consultation to staff to enhance staff development.
- Consistently received positive feedback from guests on performance reviews.
Education
Associate of Arts - Salon Management, Cosmetology
MATC
Madison, WI2004
High School Diploma - General
San Bernardino High School
San Bernardino, WI1998
Skills
- Team leadership
- Decision-making
- Staff training and development
- Task delegation
- Conflict resolution
- Operations management
- Policy enforcement
- Orientation and training
- Employee performance evaluations
Accomplishments
- Promoted to Quality Assurance Specialist Assistant in 5 months.
- Managed call flow with numerous calls in queue
- Cross trained in all survey areas. (Loans,Deposits,Fees,Web and E-mail accounts)
Skills
- Professional and friendly
- Strong public speaker
- Communication skills
- Interpersonal skills
- Consultation
- Customer satisfaction
- Hiring
- Inventory
- Inventory control
- Team building
- Managing
- Mentoring
- Performance reviews
- Quality Assurance
- Staff development
Technical Skills
Proficient in all office equipment.
Comfortable communicating effectively and professionally through written and verbal communication.
Proficient in using pricing program within Saint Vincent de Paul.
Timeline
Donations Processor
Society of St Vincent De Paul Madison
06.2023 - Current
Lead Tailor
State of Wisconsin Department of Corrections
07.2022 - 05.2023
Library Assistant
State of Wisconsin Department of Corrections
05.2018 - 07.2022
Market Research Specialist, QA Assistant
RateWatch
05.2015 - 05.2018
Owner/ Operator
Haalo
10.2012 - 09.2015
Stylist
Studio 107
09.2006 - 10.2012
Associate of Arts - Salon Management, Cosmetology
MATC
High School Diploma - General
San Bernardino High School
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