Kaila Anderson
Hephzibah,GA
Summary
Polite and professional Schedule Coordinator successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SCHEDULE COORDINATOR
AUGUSTA UNIVERSITY HEALTH
02.2023 - Current
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Established and maintained client rapport by utilizing quality customer service.
REGISTERED BEHAVIOR TECHNICIAN
TOTAL CARE ABA
06.2022 - Current
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
PURIFICATION CHEMIST I
AMBIOPHARM
02.2022 - 05.2022
- Work in a cGMP environment to perform the peptide purification processes through chromatography as well as other various purification techniques.
- Calibrated and validated laboratory equipment and instrumentation according to manufacturer recommendations.
- Use analytical skills to prevent and solve possible process complications and problems.
QUALITY TRAINING SPECIALIST
CSL PLASMA
06.2021 - 02.2022
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
REMOTE MEDICAL SCRIBE
PROSCRIBE, LLC
09.2019 - 05.2021
- Followed clinicians throughout shift in high-volume, busy environments.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Input details about patient histories, physical examinations, medications and other information into electronic charts.
RESEARCH INTERN
AUGUSTA UNIVERSITY, VASCULAR BIOLOGY CENTER
05.2019 - 08.2019
- Provide reliable experimental data for interpretation and submission regarding the study of Abdominal Aortic Aneurysms.
- Prepared and edited reports, presentations and articles using MS Word and PowerPoint.
- Met with key personnel and communicated project status, results and findings.
Education
Bachelor of Science - Biological Science
Georgia State University
Atlanta, GA05.2020
Skills
- Quality Control and Assurance
- Coordinating Project Schedules
- Critical Thinking
- Analyzing and Synthesizing Data
- Written and Verbal Communication
- Chemical and Molecular Analysis
- HIPAA Compliance
- Academic Research
- MS Office
- Multitasking Abilities
Affiliations
- President’s List: Fall 2019
- Dean’s List: Spring 2016, Fall 2017, Fall 2018
- Atlanta Science Festival Internship: March 2018
Accomplishments
- CSL Plasma - Passed November 2021 Internal Audit Inspection
- CSL Plasma - Promoted from Quality Specialist to Quality Training Specialist, in less than 12-months
- Anderson, K. Extracting and transforming multiple pigment genes from Scaridae for use in textile dyes and food coloring. Presented at Georgia State University STEM conference; October 2018; Atlanta, Georgia.
- Anderson, K., Angst J., Edwards C., Ogbu E., Stokes D., Behavioral analysis of Amatitlania nigrofasciata correlates with an increase in oxygen. Presented at Georgia State University STEM conference; November 2019; Atlanta, Georgia.
Certification
- Registered Behavior Technician (RBT)
- BLS License - 2022
- CITI Training - 2022
Timeline
SCHEDULE COORDINATOR
AUGUSTA UNIVERSITY HEALTH
02.2023 - Current
REGISTERED BEHAVIOR TECHNICIAN
TOTAL CARE ABA
06.2022 - Current
PURIFICATION CHEMIST I
AMBIOPHARM
02.2022 - 05.2022
QUALITY TRAINING SPECIALIST
CSL PLASMA
06.2021 - 02.2022
REMOTE MEDICAL SCRIBE
PROSCRIBE, LLC
09.2019 - 05.2021
RESEARCH INTERN
AUGUSTA UNIVERSITY, VASCULAR BIOLOGY CENTER
05.2019 - 08.2019
Bachelor of Science - Biological Science
Georgia State University
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