Kaila Armesto-Royston
Swansea,MA
Summary
Patient Medical Assistant dedicated to gaining hands-on knowledge and experience by working under supervision of experienced healthcare professionals. Skillfully interviews patients to note vital details and update patient records. Commended for going above and beyond requirements. Excellent scientific and medical terminology acumen.
Developed skills in a fast-paced bakery environment, focusing on precision, consistency, and creativity. Demonstrated ability to work efficiently under pressure while maintaining high standards of quality. Energetic and personable with strong attention to customer service and teamwork. Knowledgeable about food safety and sanitation. Committed to creating a welcoming environment and ensuring customer satisfaction. Seeking to transition into a new field where these transferable skills can drive success and innovation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier and Baker
A & J Bakery
Cranston, RI
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Medical Assistant Extern
East Bay Family Health Center
02.2023 - 04.2023
- Collected and documented accurate histories, vitals, medical information, allergies and current complaints via patient interviews.
- Performed clerical duties, such as word processing, data entry and filing.
- Properly disinfected and set up exam rooms for next patients.
- Check blood glucose levels and run A1c tests
- Accurately completed and documented urine analyses tests using the dipstick method
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Crew Member
Dunkin’ Donuts
06.2022 - 09.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Fast learner, good at multitasking and works well under pressure.
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment and utensils clean and sanitary.
Crew Member
Dunkin’ Donuts
10.2021 - 05.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to complete orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Associate of Science - Nursing
Bristol Community College
Fall River, MA05-2028
Medical Assistant Program - Medical Assistant
Community College of Rhode Island
Warwick, RI05-2023
High School Diploma -
Rhode Island Nurses Institute Middle College
Providence06.2022
Middlesex Community College - Bedford
Bedford, MASkills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Organization skills
- Verbal and written communication
- Patient Confidentiality
- Patient Vital Taking
- Assisting physicians
- Medical Histories and Vital Statistics
- Updating Medication Histories
- Patient Chart Tracking
- Vitals Collection and Documentation
- Cleaning and Sanitizing
- Customer service
Certification
- MA - Medical Assistant
- First Aid/CPR Certified
- BLS certified
Timeline
Cashier and Baker
A & J Bakery
08.2023 - Current
Medical Assistant Extern
East Bay Family Health Center
02.2023 - 04.2023
Crew Member
Dunkin’ Donuts
06.2022 - 09.2022
Crew Member
Dunkin’ Donuts
10.2021 - 05.2022
Associate of Science - Nursing
Bristol Community College
Medical Assistant Program - Medical Assistant
Community College of Rhode Island
High School Diploma -
Rhode Island Nurses Institute Middle College
Middlesex Community College - Bedford