Kaila Basara
Zimmerman,MN
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Stay at Home Parent
N/A
Zimmerman, MN
03.2013 - Current
- Managed daily schedules, ensuring balanced activities for multiple children.
- Developed and implemented effective routines to enhance family organization.
- Coordinated educational activities, fostering children's learning and development.
- Resolved conflicts among siblings, promoting effective communication and collaboration.
Customer Service Representative
Verizon Wireless
Blaine, MN
11.2007 - 03.2013
- Oversaw adherence to store policies related to payments, returns, and exchanges. Mitigated store losses by fostering a culture of awareness and integrity. Cultivated positive customer experiences and effectively resolved customer complaints. Facilitated training in retail operations and served as a resource for fellow customer service representatives when required.
Hostess and Server
Applebee's
Blaine, MN
02.2005 - 12.2007
- Oversaw cashier functions, product assistance, and maintenance of store environment. Facilitated order taking and customer service interactions while resolving issues effectively. Fostered customer loyalty through appreciation and invitations to return.
Education
Diploma -
Coon Rapids High School
01-2005
Skills
- Sharp problem solver
- Adaptive team player
- Customer service expert
- Skilled in visual merchandising
- Inventory management knowledge
- Proficient in organization
- Active listening
- Data entry
- Relationship building
- Follow-up skills
- Administrative support
- Documentation
Accomplishments
- Operations: Performed basic opening and closing procedures.
- Customer Service: Researched, calmed, and rapidly resolved client conflicts to prevent churn.
- Customer Assistance: Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
Timeline
Stay at Home Parent
N/A
03.2013 - Current
Customer Service Representative
Verizon Wireless
11.2007 - 03.2013
Hostess and Server
Applebee's
02.2005 - 12.2007
Diploma -
Coon Rapids High School