Kaila Bonner
Atlanta,GA
Summary
Accomplished Assistant Branch Manager at Enterprise Rent-A-Car, adept in fleet management and fostering customer satisfaction. Proven track record in staff mentoring, enhancing operational efficiency, and implementing HR policies. Demonstrates strong leadership and problem-solving abilities, significantly contributing to branch profitability and team development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
10.2021 - Current
- Oversee daily operations of the branch, including managing a team of 6 employees and ensuring smooth workflow and customer satisfaction.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Analyze branch performance data, identifying areas of improvement and managing branch budget, includ9ing forecasting and controlling costs to maximize profitability.
- Handle customer inquiries, complaints and escalations, ensuring timely resolutions and maintaining high levels of customer satisfaction.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, coverages, take customer statement, file detail claims for damaged/theft of rental vehicles.
Administrative Assistant
Georgia Retina
04.2020 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
Ophthalmic Medical Technician
Georgia Retina
09.2017 - 04.2020
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Cleaned or sterilized ophthalmic or surgical instruments.
Education
Bachelor of Science - Biology
Alabama A&M University
Normal, AL05-2017
Skills
- Staff education, mentoring and training
- Strong leadership
- Sales professional
- Marketing
- Fleet management
- HR policies and procedures
- Highly motivated
- Risk Assessment
- Customer Service
- Problem-solving abilities
Certification
- OSHA Certified
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
10.2021 - Current
Administrative Assistant
Georgia Retina
04.2020 - 09.2021
Ophthalmic Medical Technician
Georgia Retina
09.2017 - 04.2020
Bachelor of Science - Biology
Alabama A&M University
Similar Profiles
Gerald SneedGerald Sneed
Senior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-CarSenior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-Car
Casteadel K. Webb JrCasteadel K. Webb Jr
Management Trainee at Enterprise Rent-A-Car, Enterprise Holdings, Inc, Car Rental AgencyManagement Trainee at Enterprise Rent-A-Car, Enterprise Holdings, Inc, Car Rental Agency
Muhammad Salal ShahMuhammad Salal Shah
Graduate Sales & Management Trainee at Enterprise Rent a Car / Exotic Car CollectionGraduate Sales & Management Trainee at Enterprise Rent a Car / Exotic Car Collection
Luis LopezLuis Lopez
Auto Detailer/Porter at Car Prep at Enterprise Rent a CarAuto Detailer/Porter at Car Prep at Enterprise Rent a Car
Victoria HutchinsonVictoria Hutchinson
Mobile Bartender at Self-employeedMobile Bartender at Self-employeed