Kaila Bowen

As Team Lead, I oversee two Lending Services teams, where I monitor compliance-related concerns and work closely with our risk partners to ensure bankers are meeting compliance requirements. I serve as a computer technology expert for assigned functional applications to assist business lines with developmental and ongoing support. I provide project release direction and support, including research, analysis, review, development, and monitoring of newly revised systems.

Coordinates the preparation of loan/lease packages in compliance with policies and procedures, regulatory guidelines and investor standards by gathering and reviewing necessary documents and information within designated time frames. Communicates with staff, customers/clients, realtors, brokers, counsel, title companies, etc. to respond to inquiries, resolve problems and obtain additional documents needed to complete the file. Ensures compliance with internal policies, regulatory and investor requirements and customer service standards. May coordinate the closing and funding of assigned loan packages, calculating final closing costs and disbursing funds.

Responsible for defining and performing systems analysis and development tasks to improve workflow and operating efficiency. Analyzes costs of existing operations and estimates cost savings to be achieved by implementing proposed changes; makes recommendations based on analysis. Participates in the modification of existing applications or development of new applications. Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting. Ensures all documentation and requests comply with established policies and procedures

Offers products and services for U.S. Financial Sales primarily via inbound calls to existing and prospective customers in a centralized call center environment. Responds to incoming or makes out-going calls to customers and potential customers. Discusses and assesses a wide range of personal financial needs and recommends and offers products or services that meet or exceed the customer's needs. Develops customer profiles for other specialized products such as trust, investments, etc. and sends profile to appropriate product line support for follow-up sales calls. Provides customer service responding to questions about accounts and resolving various problems and processing errors. Interfaces with other sales staff and ensures referrals are responded to in a timely manner.