Kaila Brown
Colonial Heights,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Environmental Health Specialist
Virginia Department of Health
Petersburg, VA
07.2025 - Current
- Conduct routine health inspections of food establishments to ensure compliance with local and state regulations
- Identify violations and provide corrective action guidance to maintain public health and safety
- Educate operators and staff on proper food handling, sanitation, and safety procedures
- Investigate complaints related to foodborne illness, sanitation, and environmental hazards
- Enforce health codes and document findings through detailed inspection reports
- Collaborate with management to achieve compliance and prevent future violations
- Monitor risk factors contributing to foodborne illness and implement prevention strategies
- Maintain accurate records and stay updated on current health regulations and policies
Certified Correctional Officer
Nottoway Correctional Center
10.2023 - Current
- Maintaining order, preventing disturbances, enforcing rules, ensuring the safety of other institutional employees and visitors
- Completed Academy & weapons training.
Server
Uptown Alley
03.2023 - 10.2023
- Responsible for greeting guests, taking their orders, and serving their meals all while providing entertainment
- Greeted customers, answered questions and recommended specials to increase profits
- Provided exceptional service to high volume of daily customers
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Set up tables in between patrons to reduce wait times
- Cleaned tables and chairs to prepare dining area for next customers
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Operated POS terminals to input orders, split bills and calculate totals
- Served food and beverages to patrons and confirmed complete orders
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Training on bar.
Bartender
Uptown Alley Richmond
03.2023 - 10.2023
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve food and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu.
Customer Service Representative
ContactUS Communications
08.2022 - 02.2023
- Improved customer service wait times to mitigate complaints
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Upheld quality control policies and procedures to increase customer satisfaction
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Was a peer mentor to other agents.
Server
Tilted Kilt
07.2019 - 11.2019
- Responsible for greeting guests, taking their orders, and serving their meals all while providing entertainment
- Greeted customers, answered questions and recommended specials to increase profits
- Provided exceptional service to high volume of daily customers
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Set up tables in between patrons to reduce wait times
- Cleaned tables and chairs to prepare dining area for next customers
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Operated POS terminals to input orders, split bills and calculate totals
- Served food and beverages to patrons and confirmed complete orders
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Outbound Picker
Amazon
06.2018 - 07.2018
- Selected products and items from shelves and pallets for customer orders
- Read orders to obtain item numbers and located merchandise in bins or on shelves
- Picked up heavy objects using proper lifting techniques to avoid personal injuries
- Achieved productivity and accuracy standards to meet company guidelines
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Hardees Crew Member
Hardees
06.2015 - 05.2018
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Maintained safe food handling practices to prevent germ spread
- Took orders from patrons and input selections into store computer system
- Prepared quality products while maintaining portion control and presentation within service goal times
- Welcomed and thanked guests to demonstrate appreciation for patronage
- Packaged menu items into bags or trays and placed drink orders into carriers
- Processed payments on cash register and counted back bills and change to patrons
- Wiped down tables and equipment, swept and refilled stock
- Interacted pleasantly with guests to deliver quality customer service.
Education
Associate in Health and Physical Education -
Virginia State University
Petersburg, VA05.2024
High school diploma -
Nottoway High School
Blackstone, VA05.2017
High school diploma -
Hampton High School
Hampton, VA06.2016
Skills
- Order Selector
- Picking
- Customer Service
- Organizational Skills
- Server
- Fast learner
- Training
- Microsoft Office
- Warehouse Experience
- Windows
- Communication skills
- Inmate Supervision
- Restraint Techniques
- Contraband Control
- Security Procedures
- Safety and security enforcement
- CPR/First Aid Certified
- Food safety evaluation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team collaboration
- Analytical thinking
- Risk assessment
- Professionalism
- Data collection
- Conflict Resolution & De-escalation
- Enforcement
- Data Tracking
- Record Keeping
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Environmental Health Specialist
Virginia Department of Health
07.2025 - Current
Certified Correctional Officer
Nottoway Correctional Center
10.2023 - Current
Server
Uptown Alley
03.2023 - 10.2023
Bartender
Uptown Alley Richmond
03.2023 - 10.2023
Customer Service Representative
ContactUS Communications
08.2022 - 02.2023
Server
Tilted Kilt
07.2019 - 11.2019
Outbound Picker
Amazon
06.2018 - 07.2018
Hardees Crew Member
Hardees
06.2015 - 05.2018
Associate in Health and Physical Education -
Virginia State University
High school diploma -
Nottoway High School
High school diploma -
Hampton High School