Summary
Overview
Work History
Education
Skills
Timeline
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Kaila Cato

Customer Service
Marietta,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Hostess

Bonefish Grill
Broken Arrow, OK
01.2023 - 04.2023
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating, and menu information.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Teacher's Assistant

Shining Stars Daycare
Tulsa, OK
04.2022 - 09.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Maintained safety and security by overseeing students in recess environments.
  • Documented student progress and communicated with parents to keep informed.

Customer Service Specialist

Bestbuy Retail Store
Broken Arrow, OK
09.2021 - 12.2022
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Education

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
08.2018 - 05.2022

Skills

Communications

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Timeline

Hostess

Bonefish Grill
01.2023 - 04.2023

Teacher's Assistant

Shining Stars Daycare
04.2022 - 09.2023

Customer Service Specialist

Bestbuy Retail Store
09.2021 - 12.2022

High School Diploma -

Broken Arrow High School
08.2018 - 05.2022
Kaila CatoCustomer Service