Kaila Cram
Anoka,MN
Summary
Attentive and creative teacher passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.
Overview
10
10
years of professional experience
Work History
Assistant Director
Creative Kids Academy Inc.
Anoka, Minnesota
11.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted performance evaluations and recommended areas for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed and maintained relationships with external partners and vendors.
- Established standards of excellence for customer service delivery throughout the organization.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Provided guidance to departmental staff in resolving customer complaints.
- Ensured compliance with safety regulations among all personnel.
- Implemented process improvements to increase efficiency and effectiveness.
- Created training materials for new employees on company policies and procedures.
- Developed protocols for handling confidential information within the organization.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Provided support in the recruitment and training of new staff members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Created and maintained reports on operational performance metrics.
- Coordinated daily operations and managed workflow to enhance productivity.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained compliance with industry regulations and organizational policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
Lead Infant Teacher
KinderCare Learning Centers
Ramsey, MN
01.2019 - Current
- Building relationships and communicating with parents about how their child’s day was.
- Communicating with staff members.
- Adapting to every child’s individual needs.
- Following all licensing/ NAECY requirements.
- Maintained tidy, clean and safe environments for children.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Read aloud and played alphabet games to encourage early literacy.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
Assistant Director
KinderCare Learning Centers
Maple Grove, Minnesota
12.2022 - 11.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented customer service initiatives to improve client satisfaction.
- Implemented quality control measures to uphold company standards.
- Developed and maintained relationships with external partners and vendors.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Ensured compliance with safety regulations among all personnel.
- Created training materials for new employees on company policies and procedures.
- Developed protocols for handling confidential information within the organization.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Recruited and trained new employees to meet job requirements.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Monitored staff performance, provided feedback and conducted annual reviews.
Nanny
Melanie Persellin
Blaine , Mn
08.2015 - 06.2016
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Regulated children's schedules to balance rest, learning and play.
- Interacted positively with children to promote mental and emotional development.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Participated in hands-on learning activities with children incorporating art.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Assisted children with completing homework and special assignments to improve academic performance.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Observed children during snack time to prevent choking.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Provided safe transportation to and from activities and events.
Education
CDA - Early Childhood Education
Waldorf College
Forest City, IA08.2019
Skills
- Progress reporting
- Group and individual instruction
- Active listener
- Schedule creation and maintenance
- Reliable
- Strong computer skills
- Accurate record keeping
- Classroom management
- Certified hockey coach
- Proven team leader
- Excellent communication skills
- Positive and cheerful
- Behavior management techniques
- First aid and CPR trained
- CDA
Timeline
Assistant Director
Creative Kids Academy Inc.
11.2023 - Current
Assistant Director
KinderCare Learning Centers
12.2022 - 11.2023
Lead Infant Teacher
KinderCare Learning Centers
01.2019 - Current
Nanny
Melanie Persellin
08.2015 - 06.2016
CDA - Early Childhood Education
Waldorf College