Kaila Crews
Healthcare Professional
Gastonia,NC
Summary
Passionate and driven healthcare professional. Effective at developing classes and materials to educate community members on chronic and infectious disease management and health improvement strategies. Versed in available community resources with skill in supporting individuals navigating healthcare programs. Positive, upbeat, and friendly with good relationship-building and conflict resolution skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Outreach & Communication Specialist
AIDS Leadership Foothills-area Alliance (ALFA)
Hickory, NC
10.2019 - 05.2020
- Targeted specific community groups with wellness and disease management information.
- Developed and implemented training classes about sexual health and healthy relationships to educate underserved populations
- Collaborated with NC DHHS and regional PrEP coordinators to develop a statwide PrEP plan to access referrals, providers, and medications
- Conducted HIV, Syphilis, and Heptatis C counseling, testing, and referral (CTR) measures in office and throughout 9-county region
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Patient Access Specialist
Novant Health, Inc
Charlotte, NC
09.2018 - 10.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Educated patients on medicine and at-home healthcare tools.
- Increased patient satisfaction scores by 20% within 1 year of employment.
Certified Pharmacy Technician
CVS Pharmacy
Davidson, NC
12.2014 - 09.2018
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Recruited, trained and guided new hires in their on-the-job training phase
Volunteer Coordinator Intern
The Leukemia And Lymphoma Society
Charlotte, NC
08.2017 - 11.2017
- Coordinated work activities of volunteers for LLS' annual Light the Night campaign 2017.
- Worked directly under the North Carolina Chapter LLS employees and learned different aspects of nonprofit organizations.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Promoted event through marketing tactics such as social media, email, flyers, etc.
- Served during the set up, duration of event, and clean up for the Light the Night event.
Education
Master of Public Health - Health Promotion
Liberty University
Lynchburg, VA 05.2020 - Current
Continuing Education Certificate - Community Health Worker
Catawba Valley Community College
Hickory, NC 03.2021 - Current
Bachelor of Arts - Sociology W/ Minor in Public Health
University of North Carolina At Charlotte
Charlotte, NC 01.2016 - 05.2019
Prerequisite Studies - General Education
Rowan-Cabarrus Community College
Salisbury, NC 08.2014 - 12.2015
High School Diploma -
Mooresville Senior High School
Mooresville, NC 08.2010 - 06.2014
Skills
Community-based Resources
First Aid/CPR/AED
Verbal and Written Communication
Research abilities
Flexible & Adaptable
Community Outreach
Prevention Strategies
EMR / EHR
Medical Terminology
Cultural Awareness
Self-motivation
Affiliations
- American Public Health Association (APHA)
- Society of Public Health Educators (SOPHE)
- NC Public Health Association
Accomplishments
- Received 2 "Heart at Work" awards from CVS/Pharmacy for exceptional health service.
- Recognized numerous times for "Values in Action" from CVS/Pharmacy for upholding company values in the workplace.
- Led team to 2nd quarter (Q2) Press Ganey Patient Satisfaction Award for Novant Health Imaging - University during 2019 fiscal year.
Timeline
Continuing Education Certificate - Community Health Worker
Catawba Valley Community College
03.2021 - Current
Master of Public Health - Health Promotion
Liberty University
05.2020 - Current
Outreach & Communication Specialist
AIDS Leadership Foothills-area Alliance (ALFA)
10.2019 - 05.2020
Patient Access Specialist
Novant Health, Inc
09.2018 - 10.2019
Volunteer Coordinator Intern
The Leukemia And Lymphoma Society
08.2017 - 11.2017
Bachelor of Arts - Sociology W/ Minor in Public Health
University of North Carolina At Charlotte
01.2016 - 05.2019
Certified Pharmacy Technician
CVS Pharmacy
12.2014 - 09.2018
Prerequisite Studies - General Education
Rowan-Cabarrus Community College
08.2014 - 12.2015
High School Diploma -
Mooresville Senior High School
08.2010 - 06.2014