Kaila Duarte
Washington,USA
Summary
Dynamic results driven healthcare operations leader with extensive experience leading enterprise performance, scalability, and operational transformation across top-10 pediatric health systems—including Boston Children’s Hospital and Children’s National Hospital—as well as urgent care networks and clinical research environments. Demonstrated strength in translating data into actionable insights, driving an 80% improvement in workforce retention, consistently exceeding KPIs through strategic workforce planning and process optimization, and aligning operations with financial goals through disciplined budget and cost management. Recognized as a trusted partner to executive and clinical leaders, with a proven record of implementing performance management frameworks, analytics dashboards, and continuous improvement initiatives to enhance visibility, accountability, regulatory compliance, and sustainable enterprise growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Facilities Program Coordinator
Children’s National Hospital
Washington, DC
11.2024 - Current
- Provide enterprise-level operational leadership for facilities and infrastructure initiatives. Prepare comprehensive monthly executive-level directors report for VP and senior leadership outlining department financial status, budget management, productivity, growth, and efficiency.
- Partnering with executive and clinical leadership to drive strategic alignment and regulatory compliance through EOC (Environment of Care) rounds lead by the Executive Director Accreditation licensure, Regulatory Affairs, Environmental Safety and Emergency Preparedness.
- Directly coordinate with 10+ clinical and administrative department leaders, including construction vendors, bioengineering, infection control, and safety leadership.
- Support fiscal year budget planning, forecasting, and vendor management for CNH off-site locations.
- Develop KPI dashboards and report frameworks for data-driven decision-making.
- Coordinating cross-functional collaboration across departments with Daily Vacant Room project and Construction – Room of The Date project
- Children’s National Hospital is a top 10 nationally ranked, 323 inpatient bed pediatric medical facilities that serve the Washington DC metropolitan region including Maryland and Virginia. Patients come from over 40 states and dozens of countries through specialty and global services programs with an operations budget of approximately $1.3 Billion.
Cardiac Anesthesia Technician, Interim Supervisor
Boston Children’s Hospital
Boston, MA
05.2022 - 06.2024
- Directed high-acuity clinical operations ensuring efficiency and patient safety with 35 anesthesia technician staff supporting 6 dedicated cardiac ORs, 2 MRI suites, catheterization lab, and procedural rooms.
- Led workforce planning, recruitment to ensure steady workflow, performance management through yearly performance reviews and quarterly hands-on mock case starts.
- Drove reduction in anesthesia supply spending by standardizing procedural setups and preference cards, minimizing variability, and cutting non-essential inventory.
- Implemented inventory control strategies (par-level optimization) significantly reducing expired supplies and supply waste
- Managed procurement and supply chain optimization. Coordinating with the Sterile Processing Department and Supply Chain to ensure scopes and blade processed in a prompt manager, retuned back to the correct OR and undamaged especially in emergent cases and high sensitivity care.
- Aided in professional development processes through hand on training for technicians, Anesthesia Tech certification program with Oklahoma City Community College, and more.
- Work closely with Chief, Division of Cardiac Anesthesia to help improve Anesthesia efficiency and a liaison to leadership and technicians to define department goals.
- Boston Children’s Hospital is a top 10 nationally ranked pediatric medical-teaching facility with 485 inpatient beds and an approximate annual operational budget of $2.5 Billion. The primary population is the local Boston, eastern Massachusetts, and New England region. However, patient come from across the United States and large global reach through reputation and specialized programs.
Practice Manager
Carewell Urgent Care
Cambridge, MA
08.2020 - 09.2022
- Led P&L-driven operations for a high-volume urgent care center delivering approximately 115 patient visits per day
- Achieved 80% increase in employee retention reducing operational disruption and turn-over related cost through work culture building
- Improved KPIs through workflow and staffing optimization models, and enhanced patient flow to support sustained high-volume performance
- Enhanced patient satisfaction and service delivery through survey, engagement, and methods to shorten patient wait times.
- Ensured compliance with healthcare regulations were met
- High-performing, patient-centered ambulatory care provider, that offers extended hours that reduces unnecessary emergency department use. Contributes to system-wide cost containment and community health access while keeping scalable growth potential within the urgent care segment.
Education
MBA - Healthcare Management
Southern New Hampshire University
BA - Psychology
Saint Anselm College
Skills
Enterprise Operations & Healthcare Leadership Strategic Planning & Execution Clinical Services Optimization Financial Management & Cost Control Workforce Strategy & Talent Optimization Quality & Regulatory Compliance KPI Development & Data Analytics Stakeholder Engagement & Change Management
Certification
- FACHE – pending
- Leadership Greater Washington – pending
Accomplishments
- Cross Functional Leadership:
- Financial Stewardship:
- Culture Carrier:
Executive Development
- AI for Leaders – Babson College
- Analytics for Decision Making – Babson College
Leadership Development
Executive Mentorship – Children’s National Hospital
- Engaging in executive mentorship with Dr. Eric Balmir, Vice President, and Chief Pharmacy Officer, with a focus on healthcare operations, leadership strategy, and organizational performance
- Gaining exposure to executive-level decision-making, cross-functional leadership, and system wide operational management
ADDITIONAL EXPERIENCE
CIC Health — Arlington, MA, Town Leader (Contract)
- Led operational coordination for grades K-12 and Arlington community for COVID-19 testing and vaccination initiatives
- Staffed a team to effectively support safety within the schools to ensure full student volume and decreased infection spread
- Partnered with town epidemiology team to ensure correct reporting, compliance, and efficient service delivery
Boston Children’s Hospital — Boston, MA, Project Manager Intern (Clinical Research)
- Supported Institutional Review Board (IRB) submissions and regulatory compliance for Biventricular repair clinical trials for Sitaram Emani, MD.
- Collaborated with the project manager and researchers on protocol development, risk identification, and data collection processes
Timeline
Facilities Program Coordinator
Children’s National Hospital
11.2024 - Current
Cardiac Anesthesia Technician, Interim Supervisor
Boston Children’s Hospital
05.2022 - 06.2024
Practice Manager
Carewell Urgent Care
08.2020 - 09.2022
MBA - Healthcare Management
Southern New Hampshire University
BA - Psychology
Saint Anselm College