Kaila Hoelzen
Omaha,NE
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Infant Teacher
Sprouting Minds
10.2023 - Current
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Improved overall classroom management by implementing positive reinforcement strategies and establishing clear expectations for behavior.
Online Shopper
Hyvee
03.2023 - 09.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Seasonal Sales Associate
Lush Cosmetics
10.2022 - 01.2023
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
Floor Coordinator
Lush Cosmetics
07.2021 - 07.2022
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Child and Youth Program Assistant
Child Development Center
06.2019 - 06.2020
- Managed classroom materials and resources effectively, maintaining an organized space conducive to learning.
- Adapted teaching methods based on each child''s unique learning style, maximizing engagement and understanding.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
Laundry Technician/ Property Inspector
RealJoy Vacations
06.2016 - 02.2018
- Maintained laundry equipment for optimal performance, resulting in reduced downtime and increased productivity.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Performed routine maintenance checks on essential equipment for optimal performance during property inspections.
- Made and submitted reports detailing finding and any actions taken.
Education
High School Diploma -
Navarre High School
Navarre, FL06.2016
Skills
- Reliable and Responsible
- Team Leadership
- Teamwork and Collaboration
- Positive Customer Engagement
- Orientation and training
- Interpersonal Communication
- Task Prioritization
Timeline
Infant Teacher
Sprouting Minds
10.2023 - Current
Online Shopper
Hyvee
03.2023 - 09.2023
Seasonal Sales Associate
Lush Cosmetics
10.2022 - 01.2023
Floor Coordinator
Lush Cosmetics
07.2021 - 07.2022
Child and Youth Program Assistant
Child Development Center
06.2019 - 06.2020
Laundry Technician/ Property Inspector
RealJoy Vacations
06.2016 - 02.2018
High School Diploma -
Navarre High School
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