Kaila Keys
Eastpointe,USA
Summary
Patient Care support professional experienced working in fast-paced environments demanding strong attention to detail, communication and leadership skills. Highly trustworthy, ethical and discreet; committed to providing superior patient care service. Confident and poised in interactions with people at all levels. Detail-oriented and resourceful in completing projects and multi-tasking effectively. Authorized to work in the US for any employer.
Dynamic individual with hands-on experience in Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
Work History
Residential Manager and Group Home Manager
Dignitas, Inc
Farmington Hills, MI
10.2006 - Current
- Employer
- I construct employee and client scheduling on a weekly and on an as needed basis
- Coordinate multiple tests and trainings; verifies all necessary referrals and insurance documentation
- Enter test type and other necessary information into the database
- Troubleshoot any questionable physician orders with patient follow up
- Provide patient transportation to appointments
- Manage day to day activities to support client needs
- Increase level of independence by providing daily undertakings that promote self-management; develop relationship to build trust and execute developmental and operational activities
- Administer routine medications as directed
- Responsible for sanitation of facility on a daily basis
- Inspect home for any safety issues and corrected as needed
- Conduct staff meetings twice a month
- Hire and train all new employees
- Meet with Guardians and care teams on the daily basis
- Make court appearance regarding client guardianship
- Developed and implemented training programs for staff to enhance service delivery and team performance.
Direct Care Worker
Lorraine AFC Home
Detroit, MI
03.2004 - 09.2006
- Maintain work operations by following policies and procedures
- Document actions by completing forms, reports, logs, and records
- Provide personal hygiene by assisting with bedpans, urinals, baths, travel to the bathroom
- Provide for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
Certified Nursing Assistant
Manors of Novi
Novi, MI
01.2003 - 06.2004
- Responsible for continuous monitoring of 10 to 20 patients assigned during shift
- Obtained weight and vital signs of residents throughout shift
- Maintained a home-like and safe environment at all times for residents
- Assist residents with bathing, dressing, hygiene, grooming in accordance with the established care plan
- Transport patients to and from appointments
Education
Master's degree - Psychology
University of Phoenix-Online Campus
Detroit, MI04-2021
Bachelor of Science - Human Services
University of Phoenix
Southfield, MIBachelor's degree - Counseling
University of Phoenix-Online Campus
Detroit, MI04-2018
Diploma - undefined
Samuel C. Mumford High School
Detroit, MISkills
- Supervising experience (10 years)
- Program management (5 years)
- Interviewing (10 years)
- Medical Scheduling
- Interviewing
- Typing
- Scheduling (10 years)
- Filing
- Organizational Skills
- Patient Care
- Microsoft Outlook
- Program management
- Vital Signs
- Microsoft Word
- Driving
- Customer service
- Staff management
- Strategic planning
- Emergency response
- Policy enforcement
- Case management
- First aid and CPR
- Medication management
- Rule enforcement
Timeline
Residential Manager and Group Home Manager
Dignitas, Inc
10.2006 - Current
Direct Care Worker
Lorraine AFC Home
03.2004 - 09.2006
Certified Nursing Assistant
Manors of Novi
01.2003 - 06.2004
Bachelor of Science - Human Services
University of Phoenix
Bachelor's degree - Counseling
University of Phoenix-Online Campus
Diploma - undefined
Samuel C. Mumford High School
Master's degree - Psychology
University of Phoenix-Online Campus