Kaila Sluder
Bushnell,FL
Summary
Detail-oriented financial services professional with extensive experience in member advocacy, teller operations, and loan processing. Proven ability to ensure compliance, manage financial transactions, and deliver exceptional customer service in fast-paced environments. Adept at building strong relationships with clients while effectively addressing their needs and concerns. Committed to enhancing operational efficiency and fostering a positive customer experience through meticulous attention to detail and proactive problem-solving skills.
Overview
9
9
years of professional experience
Work History
Member Advocate
Suncoast Credit Union
Bushnell, FL
10.2025 - Current
- Facilitated member inquiries, providing solutions and enhancing overall member experience.
- Mentored new staff on customer service practices and operational procedures.
- Collaborated with team members to identify areas for improvement and implement new strategies for better member support.
- Participated in regular team meetings, sharing insights gained from daily interactions with members to benefit overall operations.
- Educated members on available resources and services, increasing their engagement with the organization.
- Developed strong relationships with members, fostering trust and loyalty to the organization.
Teller | Consumer Loan Processor | Loan Operations
San Antonio Citizens Federal Credit Union
01.2017 - 01.2025
- Facilitated teller transactions, supported cash drawer balancing, and assisted with cash ordering. Oversaw teller transaction processing, managed cash drawer reconciliation, and coordinated cash inventory management. Achieved seamless teller operations and accurate cash balancing while ensuring efficient cash ordering processes.
- Delivered comprehensive training to new team members, ensuring uniformity and excellence in loan processing procedures.
- Executed DMV paperwork preparation to ensure accurate lien recordings and streamline individual purchase processes.
- Audited loans daily to ensure compliance and documentation accuracy
- Balanced GL accounts and managed UCC filings, renewals, and terminations
- Resolved credit card disputes and handled title transfers and lien releases
- Processed daily transactions accurately and efficiently, enhancing customer satisfaction.
- Assisted members with account inquiries, resolving issues promptly and professionally.
- Collaborated with team members to streamline operational workflows, improving service delivery times.
- Processed consumer loan applications efficiently to ensure timely approvals and customer satisfaction.
- Mentored junior processors on best practices in loan processing and document management systems.
- Analyzed credit reports and financial statements to assess borrower eligibility and risk factors.
Education
High School Diploma -
Pasco High School
Dade City, FL06-2016
Skills
- Customer Service
- Loan Processing
- Compliance
- Cash Handling
- GL Balancing
- UCC Filings
- Auditing
- Documentation
- Problem-solving
- Multitasking and organization
- Customer follow-up
- Money handling
Timeline
Member Advocate
Suncoast Credit Union
10.2025 - Current
Teller | Consumer Loan Processor | Loan Operations
San Antonio Citizens Federal Credit Union
01.2017 - 01.2025
High School Diploma -
Pasco High School