Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaila Sousa-Migliacci

Summary

College graduate with a background in customer service and community resource internship. Exhibits strong communication skills and a commitment to organization and support in dynamic settings. Experienced in working effectively with diverse teams and handling responsibilities independently. Focused on delivering results in both team and individual capacities.

Overview

7
7
years of professional experience

Work History

Receiving Associate

Burlington Coat Factoy
Milford, Massachusetts
11.2025 - Current
  • Sorted and labeled items by size, type, and product code.
  • Unloaded and organized incoming shipments on receiving dock.
  • Tagged clothing items with pricing and product information to facilitate accurate sales transactions.

Intern

Chris' Corner Recovery Resource Center
Milford, Massachusetts
01.2026 - 05.2026
  • Facilitated group discussions that fostered peer support among clients in recovery.
  • Conducted outreach to local organizations and community partners to expand resource networks.
  • Assisted clients in navigating recovery resources and support services effectively.

Filing Clerk

Chevorlet Imperial
Mendon, Massachusetts
01.2025 - 06.2025
  • Improved accessibility of service records through systematic organization
  • Sorted and categorized incoming and existing paperwork
  • Transitioned older files to archive storage for efficient retrieval and space management

Assistant Manager

Windsor Fashions
Natick, Massachusetts
01.2023 - 06.2024
  • Coordinated daily store operations and monitored staff performance.
  • Managed inventory levels and ensured product availability for customers.
  • Resolved customer inquiries and issues to maintain high satisfaction levels.
  • Managed cash drawer and balanced daily sales totals consistently.

Customer Service Representative

Shaw's Supermarket
Milford, Massachusetts
10.2019 - 01.2023
  • Addressed and resolved customer complaints swiftly.
  • Guided customers through product inquiries and store navigation
  • Executed transactions at cash register.
  • Managed employee tasks to ensure efficient workflow and productivity.
  • Counted and balanced bank deposits and vault inventory.

Education

Bachelor of Arts - Criminology

Framingham State University
Framingham, MA
05-2026

Skills

  • Data entry
  • Resource Coordination
  • Attention to detail
  • Multitasking and organization
  • Time management
  • Customer service
  • Conflict resolution
  • Effective communication

Timeline

Intern

Chris' Corner Recovery Resource Center
01.2026 - 05.2026

Receiving Associate

Burlington Coat Factoy
11.2025 - Current

Filing Clerk

Chevorlet Imperial
01.2025 - 06.2025

Assistant Manager

Windsor Fashions
01.2023 - 06.2024

Customer Service Representative

Shaw's Supermarket
10.2019 - 01.2023

Bachelor of Arts - Criminology

Framingham State University
Kaila Sousa-Migliacci