Kaila Strauss
Las Vegas,NV
Summary
Detail-oriented and highly organized professional with experience supporting event operations, banquet coordination, high-volume hospitality operations, and client communication in fast-paced environments. Proven ability to manage logistics, communicate across teams, adapt quickly to last-minute changes, and support seamless event execution and operational flow. Skilled in customer relations, vendor coordination, team communication, and problem-solving, with a strong focus on delivering exceptional guest experiences and client satisfaction.
Overview
9
9
years of professional experience
Work History
Exhibitor Services Specialist
Freeman Company
Las Vegas, NV
09.2025 - Current
- Coordinate exhibitor service requests, order processing, billing details, and event related logistics to support organized and timely event execution
- Serve as a liaison between clients, exhibitors, and internal teams to align on event requirements, communicate updates, and resolve issues efficiently
- Support pre-event, onsite, and post-event operations, by tracking service details, maintaining accurate records, and helping ensure smooth operational flow
Server/Banquet and Event Support
Echo & Rig
Las Vegas, NV
03.2022 - Current
- Support banquet service execution in a high-volume environment, ensuring smooth operations and strong guest satisfaction through service-driven upselling, proactive problem-solving, and elevated hospitality
- Support smooth shift execution by maintaining floor awareness, communicating guest needs, assisting teammates, and keep service moving during high-volume periods
- Serve as dependable resource during high volume shifts by helping troubleshoot questions, maintaining service pace, and deliver a consistent guest experience while escalating operational or guest concerns to leadership as needed
Server / Bartender / New Hire Trainer
Grimaldi's Pizzeria
Las Vegas, NV
09.2019 - 12.2023
- Trained and coached new team members on service standards, POS procedures, guest interaction, daily responsibilities, menu knowledge, and restaurant policies
- Served as a reliable team resource during peak hours by answering questions, demonstrating proper procedures, and aiding in staff confidence
- Managed multiple service station simultaneously while prioritizing accuracy timing, guest satisfaction, and a consistent customer experience
Assistant Manager/Server/Expeditor
Mr. Mamas Breakfast and Lunch
Las Vegas, NV
03.2021 - 03.2022
- Coordinated day-to-day operations across front and back of house, ensuring seamless service flow, guest satisfaction, staff communication, and operational efficiency
- Managed opening/closing procedures, delegated staff assignments, monitored service readiness, reinforced cleanliness, hospitality, and service standards
- Fostered a positive team environment by building strong staff relations, supporting accountability and addressing employee concerns professionally
Banquet Assistant/Reservations Coordinator
Joe's Seafood, Prime Steak, and Stone Crab
06.2017 - 08.2019
- Supported banquet and private event coordination by assisting with event orders, reservations, guest communication, and internal team coordination
- Assisted event coordinators with last-minute changes, guests requests, and service details to help ensure smooth event execution
Education
Associate of Science - Business Administration
College of Southern Nevada
Skills
- High-volume hospitality operations
- Event execution and guest flow
- Team and client communication
- Guest issue resolution
- Service standards and operational readiness
- Floor awareness and shift support
- Cross-functional team collaboration
- Microsoft Office
Timeline
Exhibitor Services Specialist
Freeman Company
09.2025 - Current
Server/Banquet and Event Support
Echo & Rig
03.2022 - Current
Assistant Manager/Server/Expeditor
Mr. Mamas Breakfast and Lunch
03.2021 - 03.2022
Server / Bartender / New Hire Trainer
Grimaldi's Pizzeria
09.2019 - 12.2023
Banquet Assistant/Reservations Coordinator
Joe's Seafood, Prime Steak, and Stone Crab
06.2017 - 08.2019
Associate of Science - Business Administration
College of Southern Nevada