Luis Largo
City Of Minneapolis
Minneapolis,MN
13
years of professional experience
Experienced event production specialist with over 10 years in hospitality and technical services. Focused on planning and coordinating large-scale events, leveraging expertise in audio/visual services and digital technologies to deliver cost-efficient solutions. Committed to optimizing networks to enhance operational efficiency and elevate client experiences while adapting to industry trends.
Work History
Exhibitor Services Specialist
3 Years 4 Months- Managed exhibitor service needs to achieve seamless event experiences. Enhanced setup efficiency and resolved inquiries, contributing to overall satisfaction. Optimized communication channels between exhibitors and management to facilitate effective problem-solving.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Implemented training programs that improved team efficiency and product knowledge retention.
- Addressed client concerns promptly and provided exceptional service, enhancing overall client satisfaction.
Sales Representative
1 Year 5 Months- Executed sales strategies that contributed to increased market share in competitive environments.
- Identified customer needs and recommended tailored solutions to enhance satisfaction.
- Cultivated strong customer relationships through effective communication and personalized service.
- Mentored junior sales staff, fostering skill development and performance improvement.
Housing Advocate
11 Months- Implemented strategies for the effective management and relocation of homeless encampments in Ramsey County amid the COVID-19 pandemic.
- Advocated for clients' housing rights through effective communication and negotiation with landlords and service providers.
- Developed comprehensive resource guides to assist clients in navigating housing options and support services.
Retail Worker
6 Years 11 Months- Recognized the importance of quality customer service in both retail and banquet settings, consistently meeting guest expectations.
- Managed daily inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new team members on operational procedures and customer service standards to enhance team performance.
- Streamlined checkout processes, reducing wait times and enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Certificate - Communications
High School Diploma
Skills
Customer service
Service excellence
Marketing
Collaboration
Problem-solving
Multitasking
Professional under pressure
Teamwork
Team collaboration
Effective communication
Written communication
Adaptability
Industry awareness
Languages
Spanish
Native or Bilingual
Timeline
Exhibitor Services Specialist
City Of Minneapolis
04.2023 - CurrentRead More
Sales Representative
Comcast, Xfinity
11.2021 - 04.2023Read More
Housing Advocate
Ramsey County Human Services
11.2020 - 10.2021Read More
Retail Worker
Kelber Catering
04.2013 - 03.2020Read More
Dale Carnegie
Certificate from Communications
Read More
Southwest High School
High School Diploma
Read More