Summary
Overview
Work History
Education
Skills
Assessments
Languages
Military Service
Personal Information
Timeline
Generic

Kaila Thomas

College Station

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Tsi
11.2025 - 05.2026
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts using company software systems effectively.
  • Provided clear product information to enhance customer understanding.

Agent

SSG
08.2022 - 02.2023

Customer Service Representative

Alorica
08.2021 - 11.2022

Customer Service Representative

Faneuil
Sacramento
08.2019 - 01.2021

Customer Service Representative

Gap Inc.
Sacramento
08.2018 - 11.2019

Cashier/Customer Service

Walmart
Sacramento
06.2016 - 01.2018

Cashier/ice cream maker

Dairy Queen
Mobile
12.2015 - 04.2016

Education

High school diploma -

Standford christian academy
Mobile, AL

Skills

  • Customer Service
  • Computer Operation
  • Military Experience
  • Cash Handling
  • Time Management
  • Computer skills
  • Typing
  • Data Entry
  • Microsoft Word
  • Microsoft Powerpoint
  • Sales
  • Technical support
  • Microsoft Excel
  • Microsoft Windows
  • Customer support
  • QuickBooks
  • Troubleshooting
  • Mac OS
  • Direct sales
  • Live chat
  • Telemarketing
  • Salesforce

Assessments

  • Work style: Reliability, Proficient, 04/22
  • Customer service, Proficient, 01/22

Languages

English, Expert

Military Service

United States Army, United States, E1, 03/18, 04/18

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Service Representative

Tsi
11.2025 - 05.2026

Agent

SSG
08.2022 - 02.2023

Customer Service Representative

Alorica
08.2021 - 11.2022

Customer Service Representative

Faneuil
08.2019 - 01.2021

Customer Service Representative

Gap Inc.
08.2018 - 11.2019

Cashier/Customer Service

Walmart
06.2016 - 01.2018

Cashier/ice cream maker

Dairy Queen
12.2015 - 04.2016

High school diploma -

Standford christian academy
Kaila Thomas