KAILA VIADA
Bay St. Louis,MS
Summary
Dynamic professional with extensive experience at Globe Life Liberty National, excelling in life insurance sales and customer relationship management. Proven track record in team leadership and staff training, enhancing operational efficiency and client satisfaction. Adept at problem-solving and delivering impactful sales presentations, driving significant growth in competitive environments.
Overview
12
12
years of professional experience
Work History
Health/Life Insurance Agent
Globe Life Liberty National
Bay Saint Louis, Mississippi
06.2025 - Current
- Generated leads through cold calling and targeted email outreach.
- Promoted product awareness via door-to-door customer engagement.
- Demonstrated product features and benefits during client sales presentations.
- Identified customer needs promptly to enhance satisfaction.
- Executed daily responsibilities with accuracy and efficiency.
Manager
Smoothie King
Bay St. Louis, MS
01.2022 - 01.2025
- Facilitated training for new employees on company policies and procedures.
- Managed daily operations, including scheduling and budgeting, demonstrating strong multitasking skills.
- Enforced work practices to reduce workplace safety and health hazards.
- Cultivated positive customer relationships through proactive communication strategies.
- Monitored sales activities to identify areas for improvement, showcasing analytical expertise.
Bartender and Server
New Orleans Hamburger & Seafood Co
New Orleans, LA
11.2013 - 03.2021
- Mentored and trained new employees on company policies and procedures.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Fostered positive relationships with customers through proactive communication tactics.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
Education
Associate in Arts (A.A.) - Applied Science
Pearl River Community College
Bay St. Louis, Ms05.2026
DIPLOMA -
Pearl River Community College
Bay St. Louis, MS05.2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Operations management
- Customer relationship management (CRM)
- Goal setting
- Shift scheduling
- Performance evaluations
- Active listening
- Problem-solving
- Critical thinking
- Computer proficiency
- Sales presentations
- Life insurance sales
- Relationship building
Timeline
Health/Life Insurance Agent
Globe Life Liberty National
06.2025 - Current
Manager
Smoothie King
01.2022 - 01.2025
Bartender and Server
New Orleans Hamburger & Seafood Co
11.2013 - 03.2021
Associate in Arts (A.A.) - Applied Science
Pearl River Community College
DIPLOMA -
Pearl River Community College
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