Kaila Woolridge
Houston,TX
Summary
Seeking a Data Entry role with 7 years of experience in fast-paced environments requiring attention to detail and excellent organizational skills. Proven track record in managing information, ensuring timely delivery, and maintaining high levels of customer satisfaction. Skilled in multitasking and committed to accuracy in all tasks.
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Track Manager
Samuel Clemens High School Track
09.2018 - Current
- Oversee team operations, ensuring accurate record-keeping of essential team information
- Coordinate the organization and distribution of athlete apparel and equipment
Customer Service Representative
Alorica
01.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Sprint
10.2019 - 12.2019
- Ensured adherence to sales targets by consistently meeting monthly goals
- Delivered high-quality customer service, resulting in positive satisfaction outcomes
Cashier
Taco Bell
01.2019 - 07.2019
- Ensured accuracy of all customer orders, contributing to high satisfaction rates and positive service experiences
- Delivered orders promptly, resulting in recognition through tips for exceptional politeness and a friendly demeanor
Packer and Printer
Jetline Inc
06.2017 - 08.2018
- Ensured timely dispatch of deliveries, maintaining punctuality as a key priority
- Uphold high standards of work performance, contributing to consistent customer satisfaction
Cashier and Cook
Jack in the Box
12.2017 - 03.2018
- Ensured accuracy of all customer orders, maintaining high standards of customer satisfaction
- Expedited order fulfillment to guarantee prompt service delivery
Education
High School Diploma - General Education
Samuel Clemens High School
Schertz, TX06.2019
Skills
- Excel Proficiency
- Digital Marketing
- Microsoft Office
- Strong Organizational Skills
- Strong Verbal Communication Skills
- Project Management
- Image Enhancement
- Engaging Presentation Skills
Certification
Food Handler
Timeline
Customer Service Representative
Alorica
01.2022 - 12.2023
Customer Service Representative
Sprint
10.2019 - 12.2019
Cashier
Taco Bell
01.2019 - 07.2019
Track Manager
Samuel Clemens High School Track
09.2018 - Current
Cashier and Cook
Jack in the Box
12.2017 - 03.2018
Packer and Printer
Jetline Inc
06.2017 - 08.2018
Food Handler
High School Diploma - General Education
Samuel Clemens High School
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