Summary
Overview
Work History
Education
Skills
Certification
Clinical Experience
Timeline
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Kailah Douglas

West Palm Beach

Summary

I am a results-driven professional focused on delivering exceptional support for customer needs. Organized, efficient and always willing to go extra mile to meet expectations. I consider myself as a caring and compassionate nurse who is proud to provide excellent patient care. I am eager to build upon success in areas such as patient care and clinical skills. My goal is to provide a safe and supportive environment that places patient care first.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Concierge Representative

MorseLife
07.2020 - Current
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
  • Streamlined team communication through effective delegation and clear instructions for efficient daily operations.
  • Collaborated with team members to ensure consistent delivery of exceptional customer service.
  • Trained new concierge staff members on procedures, policies, and best practices in customer service.
  • Assist with resident ambulation and use of mobility assistance aids.
  • Assist wandering residents to the correct location ensuring their safety.

Sales Associate

For Eyes Optical
01.2019 - 01.2020


  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintain accurate and organized patient records.
  • Search for clients insurance and assist clients with glasses adjustments.
  • Maintain visual merchandising according to brand and company standards.

Education

Bachelor of Science - Nursing

Chamberlain University
Miramar, FL
12.2023

Associate of Arts -

Palm Beach State College
Lake Worth, FL
01.2020

Skills

  • Multitasking Abilities
  • Organization
  • Customer Service
  • PPE use
  • Infection Control Procedures
  • Pain Management Techniques
  • Medication Administration
  • Collect Input and Output
  • Recording vital signs
  • IV Management

Certification

  • Certified BLS Provider Certified by American Heart Association
  • Licensed-Registered Nurse - 2024

Clinical Experience

  • Holy Cross Hospital - Collaborative & Capstone
  • Memorial Hospital Pembroke- Adult Health I
  • Cleveland Clinic- Adult Health II
  • Fort Lauderdale Behavioral Health Hospital- Mental Health
  • Memorial Hospital West- Maternity
  • Easter Seals- Pediatrics
  • Jupiter Medical Center- Fundamentals



Timeline

Concierge Representative

MorseLife
07.2020 - Current

Sales Associate

For Eyes Optical
01.2019 - 01.2020

Bachelor of Science - Nursing

Chamberlain University

Associate of Arts -

Palm Beach State College

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Kailah Douglas