Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailah Johnson

Gonzales,LA

Summary

Dynamic leader with a proven track record at Walmart, adept in strategic thinking and employee engagement. Excelled in coaching and mentoring, enhancing team adaptability and achieving significant performance improvements. Skilled in employee supervision and strategic goal setting, consistently delivering results and exceeding employer expectations.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Walmart
Prairieville, LA
01.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Shoe Department Associate

Walmart
Prairieville, LA
01.2022 - 11.2023
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Assisted customers in selecting appropriate footwear for their needs.
  • Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
  • Ensured all merchandise displays were neat and organized at all times.

Customer Service Associate Cashier

Dollar General Market
Gonzales, LA
01.2023 - 06.2023
  • Welcomed customers, offering assistance to help find store items.
  • Provided excellent customer service by listening to customer needs and responding accordingly.
  • Operated cash register accurately and efficiently while maintaining proper cash control procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Checked personal identifications during alcohol and tobacco sales.

Personal Shopper

Walmart
Prairieville, LA
05.2020 - 01.2022
  • Asked store associates for help locating missing products.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Reduced process lags by training employees on best practices and protocols.
  • Completed pickup and shopping orders for customers within local area.

Education

Associate of Science - Radiology Tech

Baton Rouge Community College
Baton Rouge, LA
05-2027

Skills

  • Employee engagement
  • Strategic thinking
  • Goal setting
  • Coaching and mentoring
  • Adaptability and flexibility
  • Employee supervision

Timeline

Assistant Manager

Walmart
01.2023 - Current

Customer Service Associate Cashier

Dollar General Market
01.2023 - 06.2023

Shoe Department Associate

Walmart
01.2022 - 11.2023

Personal Shopper

Walmart
05.2020 - 01.2022

Associate of Science - Radiology Tech

Baton Rouge Community College

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Kailah Johnson