Kailah Neal
Dallas
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at State Farm through effective communication and accurate record-keeping. Skilled in data entry and call center customer service, I excel in goal setting and reporting, significantly improving calling metrics. Collaborated on e-commerce projects at HEB Grocery Store, showcasing cross-functional teamwork and problem-solving abilities. Aiming to leverage my abilities to successfully fill the Life Customer Service Assistant role on your team at State Farm.
Overview
4
4
years of professional experience
Work History
Care Center Specialist II
State Farm
05.2023 - Current
- Utilized effective communication skills in dealing with customers, resolving complaints and providing solutions.
- Used database system to record notes and call information.
- Learned company policies, rules and performance requirements to achieve successful calling metrics.
- Listened to feedback from call manager and implemented changes in future calls.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
E-Commerce Personal Shopper
HEB Grocery Store
10.2022 - 04.2023
- Identified potential product substitutes or alternatives based on availability or client feedback.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Collaborated cross-functionally with other departments on projects related to e-commerce initiatives.
- Received work assignments from order system to fill orders.
Floral Design Assistant
Kroger
01.2022 - 04.2023
- Prepared weekly reports detailing sales figures, inventory status, customer feedback.
- Monitored stock levels and placed orders when necessary to restock materials.
- Performed office and retail service duties, such as keeping financial records, serving customers, answering telephones, selling items, and receiving payment.
- Ensured compliance with all applicable laws regarding proper disposal of hazardous materials.
Student Computer Lab Assistant
Texas State University
08.2020 - 05.2021
- Maintained a clean and organized computer lab environment to ensure optimal performance of computers.
- Conducted regular system checks to ensure all computers were functioning properly.
- Created detailed reports outlining the status of each technical issue reported by customers.
- Configured printers, scanners, and other peripherals for use in the lab.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX01.2025
Skills
- Call Center Customer Service
- Data Entry
- Documentation And Reporting
- Goal Setting
- Accurate Record Keeping
Timeline
Care Center Specialist II
State Farm
05.2023 - Current
E-Commerce Personal Shopper
HEB Grocery Store
10.2022 - 04.2023
Floral Design Assistant
Kroger
01.2022 - 04.2023
Student Computer Lab Assistant
Texas State University
08.2020 - 05.2021
Bachelor of Arts - Psychology
Texas State University
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