Keziah Pitts
Mesquite,Tx
Summary
Highly motivated and detail-oriented customer service professional with extensive experience in fast-paced call center environments. Proven ability to deliver exceptional service via phone and chat platforms, effectively multitask, and foster strong customer relationships. Skilled in verbal and written communication, organization, and navigating digital workspaces. Technically equipped with a strong internet connection and a reliable home setup for virtual operations.
Overview
9
9
years of professional experience
Work History
Care Center Specialist II
State Farm
06.2022 - Current
- Delivered high-quality customer support via phone and live chat in a high-volume contact center
- Managed multiple chat conversations simultaneously while maintaining accuracy and professionalism
- Resolved customer issues efficiently
- Maintained strong organizational practices to manage tasks
- Fostered relationships with customers through empathy, clarity, and effective solutions
Title Specialist
Copart Auto Auctions
04.2019 - 06.2022
- Handled incoming customer inquiries through multiple channels including phone, chat, and email
- Navigated internal systems and tools to provide real-time support
- Recognized for consistently meeting or exceeding performance metrics in service quality and response time
- Ensured a stable internet connection and effective remote work setup, contributing to seamless virtual operations
Customer Service Representative
Progressive
01.2016 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Lancaster High School
Lancaster, Tx05-2008
Skills
- Contact Call Center Experience
- Chat Support & Customer Communication
- High-Volume Customer Service
- Multitasking & Time Management
- Attention to Detail
- Verbal & Written Communication
- Relationship Building
- Organizational Skills
- Virtual Work Readiness
- Fast-Paced Environment Adaptability
Timeline
Care Center Specialist II
State Farm
06.2022 - Current
Title Specialist
Copart Auto Auctions
04.2019 - 06.2022
Customer Service Representative
Progressive
01.2016 - 03.2019
High School Diploma -
Lancaster High School
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