Summary
Overview
Work History
Education
Skills
Timeline
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Kailah Paynter

Blackwood,NJ

Summary

I am a highly motivated individual. I provide a positive energy at the office. I enjoy working with people and I'm committed to making an impact with customer experience. I love to learn. I am looking towards my next opportunity to develop myself personally and professionally.

Overview

5
5
years of professional experience

Work History

Associate Support Analyst

Berkley Technology Services
08.2022 - 05.2024
  • Utilized ServiceNow to track and create submitted tickets.
  • Multitasked self service incidents, emails telephone and chat.
  • Administered and maintained Duo Security's two-factor authentication system. Maintained processing checklists.
  • Troubleshoot mobile phone issues for Intune managed devices.
  • Provided level 1 and level 2 support for users onsite, remote and virtualized desktops (Citrix).
  • Leveraged Active Directory to create, modify, and terminate users.
  • Deployed Windows Image to machines through PXE and installed additional software after completion.
  • Manage user access and permissions for applications, ensuring data security and compliance with company policies. (Corelogic, Lexis Nexis, etc).
  • Identified trends and reported to outage manager for quick resolution to P1 outages.

Children's Direct Support Professional

Gloucester Township School District
02.2022 - 07.2022
  • Provided individualized, person-centered support to children with disabilities.
  • Assisted in the development of social skills and communication through positive reinforcement strategies.
  • Organized recreational activities for children to participate in, including outings in the community or at home.

Store Associate

Heritage Dairy Store
09.2019 - 10.2021
  • Promoted to General store manager.
  • Employee of the month and employee of the year.
  • Answered incoming calls regarding product inquiries or orders.
  • Greeted customers and provided assistance with product selection.
  • Assisted in stocking shelves and organizing merchandise.
  • Answered customer inquiries regarding products, services, and store policies.

Education

Highland Regional High School
Blackwood, NJ
06-2021

Skills

  • Microsoft Office 365
  • Windows 10 and 11
  • Service Now
  • Citrix
  • Intune Mobile Device Management
  • Active directory
  • Strong relationship builder
  • Technical troubleshooting
  • Training and coaching
  • Remote Support
  • SCCM
  • Staff Training and development
  • Project Coordination
  • Customer Service Support
  • Familiar with Azure
  • Familiar with Powershell

Timeline

Associate Support Analyst

Berkley Technology Services
08.2022 - 05.2024

Children's Direct Support Professional

Gloucester Township School District
02.2022 - 07.2022

Store Associate

Heritage Dairy Store
09.2019 - 10.2021

Highland Regional High School

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Kailah Paynter