Kailah Sutphin
Lutz,USA
Summary
Results-driven healthcare sales professional with experience supporting high-volume virtual call center operations and Medicare-eligible populations. Known for providing real-time problem-solving support, guiding peers through complex scenarios, and maintaining strong process and system knowledge. Proven ability to operate in fast-paced environments, troubleshoot issues quickly, and contribute to team performance and operational efficiency. Seeking to step into a leadership role where I can support team success and drive consistent results.
Overview
9
9
years of professional experience
Work History
Virtual Growth Consultant
ChenMed
Tampa, FL
07.2025 - Current
- Provide real-time support to team members during live calls by assisting with process questions and system navigation
- Actively monitor team communication channels to troubleshoot issues and clarify workflows, ensuring minimal disruption to member interactions
- Demonstrate strong knowledge of enrollment processes and HIPAA compliance requirements
- Quickly assess and resolve technical and operational issues in a fast-paced call center environment
- Serve as a reliable peer resource, frequently assisting teammates with complex member situations and escalations
- Maintain accurate documentation and case management within Salesforce CRM systems
- Collaborate with leadership and peers to identify workflow improvements and share best practices
- Consistently manage high call volume while maintaining quality, compliance, and attention to detail
Business Operations Manager / Payroll Specialist
CFO Sources
Lutz, FL
02.2023 - 07.2025
- Managed multiple client accounts simultaneously, serving as a primary point of contact and trusted advisor
- Handled high-volume, time-sensitive workflows including payroll, onboarding, and operational support
- Resolved complex client issues quickly, requiring critical thinking and real-time problem-solving
- Coordinated between clients and internal teams to ensure smooth operational execution
- Improved internal processes and communication workflows to enhance efficiency and client satisfaction
- Maintained strong attention to detail while balancing multiple competing priorities in a fast-paced environment
Accounting Assistant / Project Manager
Commercial Fire and Communications
Clearwater, FL
02.2022 - 08.2022
- Managed client billing, payment collections, and job set-up for construction projects.
- Served as a point of contact for vendors, customers, and internal teams to ensure project completion and payment processing.
- Handled a variety of administrative and customer service tasks with attention to detail and efficiency.
2nd Shooter / Client Coordinator / Photo Editor
Lifelong Photography
Lutz, FL
09.2021 - 04.2022
- Follow up on inquires from potential clients and book packages.
- Coordinated with clients to schedule sessions, manage event details, and ensure satisfaction with final product delivery.
- Maintained excellent customer service throughout the photography and editing process.
- Part-Time Weekends 1099 Contractor
Produce Clerk & Bagger
Publix Supermarket
Hudson, FL
02.2017 - 02.2022
- Delivered high-quality customer service, assisting customers with purchases, questions, and product needs.
- Managed inventory, placed orders, and promoted weekly sales and specials to customers.
- Worked effectively in a fast-paced environment while providing positive customer interactions.
Education
Associate Degree - Software Development
Rasmussen University
05-2025
High School Diploma - undefined
Hudson High School
05-2018
Skills
- Multi-client Relationship Management
- Customer Service
- Problem-solving
- Communication
- Organization
- Administrative & Operational work
- Fast-paced Environments
- Attention to detail
- Teaching and training others
- CRM systems proficiency
- CRM systems experience
- Process improvement
- Technical troubleshooting
- Calm under pressure
- Active listening
- Problem resolution
- Teamwork and collaboration
Interests
Spending time with Family, Beach/Pool, Gardening, Animals, Travel, Great food
Timeline
Virtual Growth Consultant
ChenMed
07.2025 - Current
Business Operations Manager / Payroll Specialist
CFO Sources
02.2023 - 07.2025
Accounting Assistant / Project Manager
Commercial Fire and Communications
02.2022 - 08.2022
2nd Shooter / Client Coordinator / Photo Editor
Lifelong Photography
09.2021 - 04.2022
Produce Clerk & Bagger
Publix Supermarket
02.2017 - 02.2022
High School Diploma - undefined
Hudson High School
Associate Degree - Software Development
Rasmussen University