Kailah Tan
Grandville,MI
Summary
Student specializing in business management and psychology, delivering support for client satisfaction and operational efficiency. Experienced in coordinating schedules, streamlining communication, and maintaining welcoming environments. Helps strengthen business growth and community connections through consistent service support.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Receptionist
Design 1 Hair Salon & Day Spa
Grandville, Michigan
07.2026 - Current
- Delivered friendly client service that created positive first impressions.
- Managed appointment schedules and kept calendar operations organized.
- Answered phone calls quickly and resolved client questions clearly.
- Worked with stylists to help services stay on schedule for clients.
- Processed payments accurately and operated cash register transactions.
- Maintained clean, welcoming reception and retail space for clients and staff.
- Monitored salon inventory levels to ensure adequate supply for operations. and placed supply orders as needed.
- Supported administrative tasks that improved salon workflow.
- Updated client records and maintained accurate account information.
Dental Assistant/Receptionist
Align Orthodontics
Wyoming, MI
06.2023 - 11.2025
- Reviewed station inventory to ensure availability of necessary supplies and restocked low items.
- Responded to incoming phone calls from patients and staff.
- Scheduled patient appointments.
- Prepared weekly tray sheets to support patient seating and procedure flow.
- Checked in and seated patients efficiently to prepare for timely operations.
- Shared procedure details with patients, assistants, and doctor.
- Set up chairs for patient-specific procedures.
- Sterilized and cleaned stations, chairs, equipment, and instruments.
- Reviewed station inventory, and ordered and restocked low supplies.
- Unloaded and logged incoming shipments received by enterprise.
- Scheduled patient appointments to optimize daily workflow and enhance patient experience.
Sales Associate
Buckle
Grandville, MI
08.2024 - 11.2025
- Welcomed guests upon entering the store.
- Directed customers to specific products, answered questions, and offered product advice.
- Sold products by explaining key features and proper application or use.
- Processed payments and issued accurate receipts and change, ensuring smooth transaction flow.
- Shared promotion and loyalty program information to boost customer engagement.
- Maintained visual merchandising standards to strengthen store presentation..
- Organized inventory and replenished shelves to keep products available.
Retail Associate
Aeropostale
Grandville, MI
07.2022 - 12.2023
- Greet customers walking into the store.
- Inspect inventory on the sales floor, and restock items that are running low.
- Unpack shipment and fill inventory on the sales floor, and back stock extra inventory.
- Communicate and give advice to customers to convince them to buy items.
- Fold, sensor, and organize clothes on the sales floor.
- Check customers out by scanning their items and taking payments for those items.
Education
High School Education -
Hudsonville High School
Hudsonville, MI05-2024
Some College (No Degree) - Business Management
Grand Valley State University
Allendale, MI09-2026
Some College (No Degree) - Psychology
Grand Valley State University
Allendale, MI09-2026
Skills
- Front desk operations
- Schedule management
- Phone etiquette
- Customer service
- Inventory management
- Office administration
- Team collaboration
- Organization skills
- Time management
Personal Information
Driving License: Driver's License
Certification
Driver's License
Languages
English
Accomplishments
- Summa Cum Laude, Hudsonville 2024
- Honors Society, Hudsonville 2024
Affiliations
- Alpha Omicron Pi - Allendale, MI (2024-Present)
- Grand Valley State University Cheer - Allendale, MI (2024-2025)
Timeline
Receptionist
Design 1 Hair Salon & Day Spa
07.2026 - Current
Sales Associate
Buckle
08.2024 - 11.2025
Dental Assistant/Receptionist
Align Orthodontics
06.2023 - 11.2025
Retail Associate
Aeropostale
07.2022 - 12.2023
High School Education -
Hudsonville High School
Some College (No Degree) - Business Management
Grand Valley State University
Some College (No Degree) - Psychology
Grand Valley State University