Kailani Barboza-Wright
Salem,OR
Summary
Enthusiastic customer service worker known for efficient communication, working well with others, completing tasks and a positive attitude. Capable of promptly problem solving and maintaining a professional and a dedicated work ethic. Looking forward to building new and improved skills in other restaurants or customer service establishments.
Overview
3
3
years of professional experience
Work History
Production Associate
Goodwill Industries of the Columbia Willamette
Salem, OR
12.2024 - Current
- Inspected final products to assess compliance with quality standards
- Organized work to meet demanding production goals.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Organized and prepared workstations and materials needed for operations to meet production goals
- Performed personable and excellent customer service, satisfying customer needs.
Server
Kona-Inn Restaurant
Kailua-Kona , Hawaii
08.2023 - 10.2024
- Responds with a professional and positive attitude, providing and maintaining excellent customer service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Explained menu options and offered suggestions, taking orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff and managers regarding special orders, allergies, and customer questions/complaints.
- Provided and addressed customer needs during service, ensuring customer satisfaction.
- Performed opening and closing shift responsibilities to ensure sufficient operations throughout restaurant service.
Hostess
Kona-Inn Restaurant
Kailua-Kona, Hawaii
08.2023 - 10.2024
- Greeted guests with a professional and enthusiastic attitude.
- Provided menus, utensils, and answered questions regarding the menu items or restaurant information.
- Answered phone calls promptly for the restaurant, relaying proper information to customers.
- Communicated effectively with front of the house staff, kitchen staff, and managers regarding reservations and wait times.
- Maintained a clean and organized dining and host area, ensuring customer satisfaction.
Merchandiser
Choicemart
Captain-Cook, Hawaii
03.2022 - 07.2023
- Responded and provided customer needs, questions, and complaints, ensuring customer satisfaction.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Cleaning, organizing, and offering support in other departments, ensuring cleanliness and a sufficient store environment.
Cashier
Choicemart
Captain Cook, Hawaii
03.2022 - 07.2023
- Greeted customers with a professional attitude and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Food Runner/ Busser
Kona-Inn Restaurant
Kailua-Kona, Hawaii
08.2023 - 01.2024
- Provided and addressed any customer needs during service with a professional and courteous attitude.
- Checked all dishes before delivering them to ensure quality, accuracy, and health safety standards were met.
- Provided assistance to customers regarding questions, refilling waters, napkins, condiments, and utensils.
- Collected dirty dishes, used utensils, and maintained cleanliness before, during, and after service.
- Communicated effectively with managers and kitchen staff regarding special orders, questions, and mishaps.
- Wiped down tables, removed trash, dirty plates, and restocked supplies. Creating a clean and welcoming dining environment.
Education
High School Diploma -
Konawaena High School
Kealakekua, HI05-2023
Skills
- Strong work ethic
- Professional/Positive attitude
- Efficient communicator
- Proficient organizer
- Cleanliness prioritization
- Customer service skills
Timeline
Production Associate
Goodwill Industries of the Columbia Willamette
12.2024 - Current
Server
Kona-Inn Restaurant
08.2023 - 10.2024
Hostess
Kona-Inn Restaurant
08.2023 - 10.2024
Food Runner/ Busser
Kona-Inn Restaurant
08.2023 - 01.2024
Merchandiser
Choicemart
03.2022 - 07.2023
Cashier
Choicemart
03.2022 - 07.2023
High School Diploma -
Konawaena High School
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