Daija Gooden
Munford,AL
Summary
Seeking a challenging position where I can leverage my exceptional customer service skills, clerical expertise, and ability to thrive in fast-paced environments to contribute to the success of the organization.
Overview
9
9
years of professional experience
Work History
Production Associate
International Automotive Components
Anniston, AL
11.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
Customer Service Representative
Twisted Snow
Oxford, AL
05.2022 - Current
- Deliver exceptional customer service within a food service environment
- Handle cash transactions, provide personalized assistance to customers, and maintain a clean and inviting storefront.
Rehanger
Koch Foods
Ashland, AL
02.2023 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ensured food safety standards were met by properly storing and handling raw chicken products.
Warehouse Clerk/Shipping & Receiving
Shankles Hosiery
Fort Payne, AL
10.2022 - 12.2022
- Efficiently packaged, labeled, and generated packing lists and BOLS for merchandise shipments
- Utilized Microsoft Excel to organize data and create labels, streamlining operations
- Responded promptly to customer inquiries, providing order status updates and addressing concerns
- Ordered necessary supplies for the finishing warehouse, including packaging and labeling materials
- Maintained accurate inventory records and ensured proper documentation for shipping and receiving.
Inventory Manager
Leadec Industrial Services
Lincoln, AL
06.2018 - 10.2018
- Demonstrated strong organizational skills and attention to detail in managing inventory
- Conducted accurate counts of parts for cleaning, ensuring sufficient stock for daily production
- Thrived in a fast-paced warehouse and manufacturing environment, meeting production deadlines.
Telecommunications Agent
viiz communications
Anniston, AL
01.2018 - 05.2018
- Developed and applied proficient clerical skills, communicating effectively through written and verbal means
- Facilitated a smooth transition for customers to new telecommunication services
- Showcased aptitude in typing and Microsoft Office applications, enhancing productivity.
Warehouse Seasonal Jumper
FedEx Ground
Eastaboga, AL
11.2017 - 12.2017
- Assisted in various warehouse tasks during the peak season, ensuring smooth operations
- Sorted, scanned, and organized packages for efficient routing and delivery
- Loaded and unloaded trucks, maintaining accuracy and timeliness
- Operated material handling equipment, such as pallet jacks and hand trucks, safely and effectively
- Collaborated with team members to meet productivity targets and deliver outstanding service.
Sales Associate/Cashier
Walmart
Talladega, AL
09.2016 - 09.2017
- Welcome customers in a friendly manner, promptly addressing inquiries and offering product information
- Process returns and exchanges with efficiency, maximizing sales transactions
- Maintain organized inventory, restock merchandise, and ensure optimal stock levels
- Set up and arrange displays to showcase new merchandise
- Provide customer support by answering store phone calls and assisting customers in the fitting room
- Utilize cash register and POS system to process transactions accurately
- Collaborate with team members to achieve store sales goals
- Contribute to a clean and inviting shopping environment, ensuring customer satisfaction.
Caregiver
09.2015 - 02.2016
- Provided compassionate care and support to an elderly individual, ensuring their well-being and comfort
- Performed light housekeeping duties, maintaining a clean and organized living environment
- Prepared nutritious meals and assisted with feeding, adhering to specific dietary requirements
- Offered companionship and engaged in meaningful conversations to enhance emotional well-being
- Ensured patient's safety and assisted with mobility, including accompanying to restrooms facilities
- Collaborated with family members to coordinate and enhance care
- Demonstrated sensitivity, patience, and empathy while addressing the individual's personal needs.
Education
Skills
- Exceptional customer service skills cultivated through diverse work experiences
- Proficient in Microsoft Office suite and other relevant software applications
- Strong clerical skills, including accurate typing and effective data organization
- Excellent verbal and written communication abilities
- Thrives in fast-paced warehouse environments, maintaining meticulous attention to detail
- Committed to ensuring customer satisfaction through personalized service
- Efficient multitasking
- Quality Assurance
- Strong Work Ethic
- Teamwork and Communication
- Positive Attitude
Timeline
Production Associate
International Automotive Components
11.2023
Rehanger
Koch Foods
02.2023 - 04.2023
Warehouse Clerk/Shipping & Receiving
Shankles Hosiery
10.2022 - 12.2022
Customer Service Representative
Twisted Snow
05.2022 - Current
Inventory Manager
Leadec Industrial Services
06.2018 - 10.2018
Telecommunications Agent
viiz communications
01.2018 - 05.2018
Warehouse Seasonal Jumper
FedEx Ground
11.2017 - 12.2017
Sales Associate/Cashier
Walmart
09.2016 - 09.2017
Caregiver
09.2015 - 02.2016