Kailani Rutz
Highland,MI
Summary
Adept at balancing customer service excellence with sales expertise, I enhanced guest experiences at The Lift Bar + Grill through efficient service prioritization and strong multitasking abilities. My collaborative spirit and problem-solving skills contributed to resolving complaints and improving service outcomes. I’ve always been involved in leadership courses, student councils, and volunteering!
Overview
5
5
years of professional experience
Work History
Waitress
The Lift Bar + Grill
Highland, MI
08.2023 - Current
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Sales Receptionist
STS Gym
12.2022 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
Child and Youth Worker
STS Gym
Highland, MI
11.2022 - 08.2024
- Provided key emotional support to special needs youth.
- Taught life skills and coping mechanisms to residential population in one-on-one and group sessions.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Participated in ongoing professional development opportunities to stay current with trends, theories, and best practices within the field of child and youth work.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
Food Service Worker
Village Pizza Restaurant
Milford, MI
03.2020 - 09.2021
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Business
Michigan State University
East Lansing, MIMilford High School
Highland, MI05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Handling Complaints
- Service prioritization
Timeline
Waitress
The Lift Bar + Grill
08.2023 - Current
Sales Receptionist
STS Gym
12.2022 - Current
Child and Youth Worker
STS Gym
11.2022 - 08.2024
Food Service Worker
Village Pizza Restaurant
03.2020 - 09.2021
Business
Michigan State University
Milford High School