Kailani Sylvain
Boca Raton,FL
Summary
Dependable Server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable and professional with practice in personnel development, team collaboration and resolving issues within the workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/ Foodrunner/ Hostess
City Fish Market
Boca Raton, Florida
08.2024 - Current
- Greet Host of tables by name
- Prepare guests with specials for the evening, while offering recommendations of the menu
- Crumb tables when needed
- Close table's payments
- Ensure customers are satisfied with their food
- Efficiently run food to the tables
- Prepared sauces, garnish, and folds as part of opening duties
- Organize and clean stations (coffee, sauce and soup stations)
- Be aware of customer's needs and provide them with proper care
- Be well in knowledge regarding menu items and ingredients
- Collaborated with team members during busy shifts for efficient workflow and to amplify guests experiences
Beauty Advisor
Sally’s Beauty Supply
FL , Boca Raton
07.2024 - 11.2024
- Answered phones with a positive attitude
- Connected with customers to achieve loyalty
- Closed the store and counted registers
- Read and organized products by sku number
- Checked out customers with register and POS system
- Participated in organizing important displays for monthly promotions
- Gained knowledge and experience regarding hair care and skin care
- Followed up with customers to increase satisfaction with purchases and services.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Hostess/ Foodrunner
Flanigan's Seafood Bar and Grill
03.2022 - 02.2024
- Greeted customers as they enter the restaurant
- Showed customers to their tables
- Cleaned and checked bathrooms regularly
- Assisted with cleaning tables and organizing them accordingly for larger party sizes
- Greeted customers warmly upon arrival
- Create a welcoming environment for guest with friendly formalities
Pet Counselor
Petland
11.2021 - 01.2022
- Greeted customers interested in purchasing puppies
- Encouraged customers in buying pets from professional breeders
- Assisted with cleaning rooms and organizing store
- Cashiered items and merchandise.
- Conducted thorough health checks on animals, maintaining optimal pet wellbeing and reducing return rates.
- Contributed to high employee morale by fostering a supportive work environment through active listening and effective communication techniques.
Education
High School -
Olympic Heights High School
Boca Raton, FL05.2024
Skills
- Social skills
- Work well under pressure
- Organizational
- Team worker
- Fast-Learner and adaptative
Certification
ServSafe
Timeline
Server/ Foodrunner/ Hostess
City Fish Market
08.2024 - Current
Beauty Advisor
Sally’s Beauty Supply
07.2024 - 11.2024
Hostess/ Foodrunner
Flanigan's Seafood Bar and Grill
03.2022 - 02.2024
Pet Counselor
Petland
11.2021 - 01.2022
High School -
Olympic Heights High School