T'Niah Dennis
Sunrise,FL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/hostess/to-go Specialist/foodrunner
Seasons 52
01.2022 - Current
- Responsible for seating guests, managing reservations, taking to-go orders, and serving
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner
- Monitored dining room for cleanliness and proper set-up at all times
- Ensured that each guest was served courteously, quickly, and efficiently
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
Server/bottle Service
Kekoon lounge bar & grill
01.2024 - 09.2024
- Responsible for taking guest orders, providing great hospitality and customer service, and engaging with customers
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner
- Provided exceptional service to high volume of daily customers
Front Desk Agent
The Cook Hotel and Conference Center at LSU
01.2022 - 05.2023
- Responsible for booking reservations and checking guests in and out of their rooms
- Greeted customers in a professional and friendly manner
- Answered phones, responded to inquiries, and took messages
- Assisted with check-in and check-out procedures for guests
- Processed payments accurately and efficiently
- Maintained cleanliness of lobby area at all times
- Scheduled reservations for groups and special events
- Inputted guest information into computer system accurately and securely
- Issued room keys and escort instructions to bellhops
Hostess, To-go Specialist, Server
P.F. Chang's
06.2022 - 08.2022
- Responsible for seating customers, taking orders, and ensuring timely delivery of food and beverages
- Greeted guests warmly upon arrival, seating them promptly
- Verified reservations and wait times with customers
- Provided menus to customers and answered questions regarding menu items
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Handled cash payments and reconciled daily transactions accurately
- Provided excellent customer service by addressing customer needs promptly
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Took beverage orders and served drinks during peak meal times
Cashier/server/hostess/takeout Specialist
BRU'S ROOM SPORTS GRILL
07.2021 - 06.2022
- Operated cash register, processed payments, and provided guest services
- Answered customer inquiries regarding store policies and procedures
- Processed returns and exchanges of merchandise in accordance with store policies
- Greeted customers and answered any questions they had about the store's products and services
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures, and customer services
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Issued receipts, refunds, credits or change due to customers
Sales Associate/cashier
Discovery Clothing
12.2020 - 01.2021
- Greeted customers, answered questions, and handled sales transactions
- Organized stockroom shelves according to size, color or style
- Restocked shelves as needed to ensure sufficient inventory levels
- Handled customer complaints in a professional manner
- Maintained cleanliness of store environment including floors, windows, displays
- Helped customers find specific products, answered questions, and offered product advice
- Answered incoming telephone calls to provide store, products and services information
- Received and displayed product shipments on store retail shelves upon delivery
Education
College Degree - Business Administration
Louisiana State University and Agricultural & Mechanical College
Baton Rouge, LA09.2024
High School Diploma -
Nova High School
06.2022
Skills
- Sales Communication Skills
- Host/Hostess Customer Service
- Cash Handling
- Food Handling
- Restaurant Experience
- Cash Register
- Guest Services
- Supervising Experience
- Serving Experience
- Bartending
- Food Service
- Front Desk
Certification
- Food Handler Certification
- Food Safety Certification
Timeline
Server/bottle Service
Kekoon lounge bar & grill
01.2024 - 09.2024
Hostess, To-go Specialist, Server
P.F. Chang's
06.2022 - 08.2022
Server/hostess/to-go Specialist/foodrunner
Seasons 52
01.2022 - Current
Front Desk Agent
The Cook Hotel and Conference Center at LSU
01.2022 - 05.2023
Cashier/server/hostess/takeout Specialist
BRU'S ROOM SPORTS GRILL
07.2021 - 06.2022
Sales Associate/cashier
Discovery Clothing
12.2020 - 01.2021
College Degree - Business Administration
Louisiana State University and Agricultural & Mechanical College
High School Diploma -
Nova High School
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